Operations Quality Control Supervisor

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Role Overview

The Quality Supervisor will be responsible for overseeing key performance indicators (KPIs) across the operations cycle, ensuring process compliance, and driving continuous improvement. This role requires a detail-oriented professional with strong analytical and stakeholder management skills, capable of identifying root causes of issues and implementing corrective action plans.

Key Responsibilities

• Own and manage specific KPIs end-to-end, ensuring performance meets targets
• Monitor daily/weekly performance trends, highlight risks, and drive improvement actions
• Conduct root cause analysis on recurring issues and define corrective and preventive actions
• Prepare and present performance reports to management and stakeholders
• Collaborate closely with cross-functional teams to address quality gaps and ensure smooth workflows
• Support training initiatives to improve compliance and awareness among operational teams
  
  
  

Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations, Supply Chain, or related field
• 3–5 years of experience in Quality Assurance/Control, preferably in logistics, shipping, or operations
• Strong analytical skills with experience in data-driven decision making
• Excellent problem-solving skills with the ability to identify and resolve issues effectively
• Strong stakeholder management and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word); knowledge of data visualization tools is a plus
• Willingness to travel for hub visits and audits
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.