Operations Reconciliation Executive

Job Title: Operations Reconciliation Executive

Mosaic Wellness is building digital first, health brands for elective health concerns.Man Matters, is a digital elective health platform for men, helping 2.5M+ men every year diagnose and solve for their hair loss, beard growth, fitness and nutrition concerns by offering personalized treatment plans and access to expert doctors and health coaches.

Be Body Wise is an online women’s elective health platform, serving 4M+ women every year by providing personalized solutions and doctor consults across concerns for hair health, body care, Sleep and nutrition.

Little Joys is an online health platform for kids, helping 2M+ parents every year solve for their child’s physical, mental and emotional development by offering age appropriate solutions for nutrition, immunity, brain health, bone health with access to expert doctors and nutritionists.

Job Summary

The Operations Reconciliation Executive is responsible for ensuring accurate financial and

operational reconciliation between internal records and external partner vendor client

statements. This role includes identifying discrepancies, resolving issues, and

preparing issuing Credit Notes (CN) and Debit Notes (DN) in accordance with company

policies and accounting standards. The position requires strong analytical skills, attention to

detail, and cross functional coordination.

Key Responsibilities

1. Reconciliation

Perform daily weekly monthly reconciliation of operational data, invoices, and

financial records.

 Compare internal system data with vendor, client, or partner statements.

Identify mismatches, quantify differences, and escalate exceptions when needed.

Maintain accurate reconciliation logs and ensure timely closure of open items.

2. Credit Notes (CN) & Debit Notes (DN) Management

Prepare and raise CN DN for rate differences, service issues, returns, shortages,

excess billing, or operational adjustments.

Obtain necessary approvals as per internal SOPs.

Ensure proper documentation and GL coding for each CN DN.

Track the status of issued CN DN and ensure timely posting in the system.

3. Issue Resolution & Coordination

Collaborate with Operations, Finance, Billing, and Customer Service teams to clarify

discrepancies.

Communicate with vendors clients to resolve disputes related to payments, delivery

issues, or billing errors.

Follow up on pending reconciliations, missing documents, or required clarifications.

4. Reporting & Documentation

Prepare reconciliation reports, variance summaries, and CN DN registers.

Maintain updated dashboards for pending and completed reconciliations.

Ensure all documents are filed and archived as per audit requirements.

5. Compliance & Process Improvement

Ensure compliance with accounting standards and internal policies.

Recommend process improvements to increase reconciliation accuracy and efficiency.

Support internal audits by providing reconciliation data and explanations.

Skills & Qualifications

Required

Bachelor’s degree in Commerce, Accounting, Business Administration, or related

field.

1 to 3 years of experience in reconciliation, accounts, or operations.

Strong knowledge of Credit Notes and Debit Notes.

Excellent Excel skills VLOOKUP, Pivot Tables, MIS reporting

Good analytical and problem solving abilities.

Strong communication and coordination skills.

High level of accuracy and attention to detail.

Preferred

Experience with ERP accounting systems

Experience in logistics, e commerce, retail, or finance operations.

Understanding of GST rules for CN DN

Key Performance Indicators (KPIs)

Timeliness and accuracy of reconciliations

Number of discrepancies resolved

Turnaround time for CN DN issuance

Quality of documentation and compliance

Reduction in outstanding reconciliation items