Operations Reporting & Quality Assurance Officer

Lesha Bank is a Investment and private banking institution in Qatar.

An Operations Reporting & Quality Assurance Officer is a mid-level professional responsible for monitoring operational performance, preparing reports, ensuring compliance with quality standards, and identifying opportunities for process improvement.

Job Description

• Prepare daily, weekly, and monthly operational reports
• Collect, analyze, and validate operational data
• Monitor Key Performance Indicators (KPIs) and service metrics
• Conduct quality assurance audits and compliance checks
• Identify process gaps and recommend improvements
• Track service quality and customer satisfaction metrics
• Ensure adherence to company policies and standard operating procedures (SOPs)
• Investigate operational issues and document findings
• Coordinate with different departments to improve efficiency
• Maintain records, dashboards, and performance reports
• Support management with data-driven insights and recommendations
• Assist in implementing quality improvement initiatives

Pay: From QAR22,000.00 per month

Work Location: In person