Operations Resource Strategist

Healthcare Staffing Professionals has an immediate need for a Operations Resource Strategist. The Operations Resource Strategist serves as the Member Services Bureau's primary resource for service capacity planning, forecasting, and resource optimization within a high-volume member services environment. This role analyzes operational data across call center systems, appointment scheduling platforms, case management tools, and outreach events to forecast demand and align staffing resources to meet service level goals. Working closely with bureau leadership, supervisors, and cross-divisional partners, the Strategist develops data-driven staffing models, scheduling scenarios, and contingency plans that ensure the right skills are available at the right time to support member interactions across phone, virtual, in-person, group settings, as well as benefits processing and casework production demands. In addition to daily and long-term capacity planning, this position leads operational analytics initiatives, supports customer experience improvements, identifies technology and process enhancements, and serves as a subject matter expert on resource optimization strategies that improve efficiency, employee experience, and service delivery performance. This newly created position reflects a strategic investment in strengthening enterprise capacity planning and maturing operations management practices across the bureau.

We are looking for a collaborative and analytical professional who is energized by using data to improve service delivery and operational performance. Strong candidates will bring curiosity, sound judgment, and the ability to translate complex information into practical staffing and planning solutions. The ideal candidate is comfortable working across teams, managing competing priorities in a dynamic environment, and helping build sustainable capacity planning practices that support both employee experience and member outcomes.

Pay Rate: $50/hr

Location: Remote

Paid Time Off: 10 days of PTO that can be used for vacation, sick or holiday time off. Accrued at a rate of 1.54 Hour Per Weekly Pay Period.

Required Experience: 3-5 years of experience in capacity planning, workforce planning, service operations analytics, or a related operational planning role

Top Required Skills

• Ability to analyze operational data and translate findings into actionable staffing or workload recommendations
• Experience supporting forecasting or capacity planning in a customer service, contact center, or operational environment
• Strong proficiency in Microsoft Excel or comparable tools for data analysis and reporting
• Ability to develop staffing plans or scheduling scenarios aligned with service or production goals
• Knowledge of service performance metrics such as service levels, response times, productivity, or throughput
• Experience working with operational systems such as call center platforms, scheduling tools, case management systems, or similar technologies
• Strong analytical and problem-solving skills with attention to detail
• Ability to communicate complex information clearly to supervisors and leadership

Nice to Have Skills

• Experience in a dedicated workforce management, capacity planning, or operations planning role
• Experience balancing real-time customer contact coverage with back-office or case processing workloads
• Experience building or refining forecasting models using historical data and demand assumptions
• Experience developing dashboards or partnering with business intelligence teams to enhance operational reporting
• Basic familiarity with service optimization or workforce management software tools
• Experience supporting process improvement or operational efficiency initiatives
• Experience working in a public sector, regulated, or benefits administration environment

Benefits:

• Medical, Dental, Vision Insurance

• Basic Life: $25,000 (100% employer paid)
• Basic Accidental Death and Dismemberment (AD&D) : $25,000 (100% employer paid)
• Voluntary Life/AD&D: Additional coverage options available for employees, spouses and children (100% employee paid)
• Company 401(k) plans with eligibility from the 1st day of the month following hire.
• Nationwide contract opportunities
• Dedicated Administrative Support Staff

Sydney Health Mobile App

With Anthem's Sydney app, you can take better care of yourself with features that focus on your wellness, such as:

• Nutrition Tracker
• Community Resources
• Health Assessment
• Diabetes Prevention through Lark

Additional Resources

• Employee Assistance Program (EAP): Counseling, legal consultations, financial planning, and identity theft recovery
• 24/7 Nurseline for health-related inquiries
• Rula Mental Health Support: Therapy and psychiatry services
• Travel Assistance Program: Medical support and emergency assistance while traveling
• BenefitHub and LifeMart Discounts: Access to discounts on travel, shopping, Pet Insurance, movie tickets, flight and more
• Access HSP's wide range of wellness resources through Anthem's wellness portal.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

TrueBlue, Inc. And its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your recruiter directly, employee relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. And its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applications individual accessibility needs.