Operations - Shift Incharge

Position: Operations- Shift In-Charge

Location: Vashi, Navi Mumbai
Education: Any Graduate

Experience: 1–3 years of relevant experience in Operations Management, preferably in Transportation or Logistics

Willing to work in rotational shifts

Key Responsibilities1. Team Leadership & Supervision

• Supervise the operations team, including drivers and support staff, ensuring smooth coordination and productivity.
• Assign daily tasks and responsibilities to maintain balanced workloads.
• Conduct weekly team meetings to review goals, updates, and performance feedback.
• Provide continuous training and support to enhance team capability and efficiency.

2. Operational Management

• Manage day-to-day operational activities during the assigned shift.
• Ensure all scheduled suppliers, drivers, and support staff are present and prepared for duty.
• Maintain high standards of customer satisfaction and service quality.
• Address operational challenges promptly and effectively to minimize disruptions.

3. Compliance & Quality Assurance

• Implement and enforce Standard Operating Procedures (SOPs) to ensure operational consistency and compliance.
• Conduct regular inspections to ensure vehicles and resources are in proper working condition.
• Ensure adherence to company policies, safety protocols, and regulatory standards.

4. Reporting & Documentation

• Prepare and submit daily or shift-wise reports outlining activities, issues, and resolutions.
• Maintain accurate records of attendance, performance, and incidents.
• Provide detailed operational updates and key metrics to the Reporting Manager.

5. Data Analysis & Process Improvement

• Analyze operational data to identify trends, inefficiencies, and improvement opportunities.
• Make data-driven decisions to enhance performance, cost efficiency, and service delivery.
• Suggest and implement process improvements to optimize productivity.
• Prepare analytical reports and presentations to support management decisions and strategic planning.

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Problem-solving and decision-making aptitude
• Good knowledge of MS Excel and reporting tools
• Ability to work under pressure and manage multiple priorities
• Familiarity with transportation and logistics operations

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Shift management: 3 years (Required)
• Operations management: 3 years (Required)
• Team management: 3 years (Required)
• Customer relationship management: 3 years (Required)

Location:

• Navi Mumbai, Maharashtra (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person