Operations Specialist

The Operations Specialist is responsible for execute daily operational activities to ensure smooth order processing, inventory accuracy, system dispatch, and cross-team communication. This role focuses on execution, problem-solving, and process improvement to support efficient fulfillment and customer satisfaction.

Key Responsibilities

• Execute daily operational workflows from order creation to dispatch
• Coordinate with fulfillment, quality control, customer service, and warehouse teams
• Ensure orders are processed accurately and on time
• Track inventory movements and report discrepancies on shopify
• Update systems with order status, stock changes, and dispatch confirmations
• Identify operational issues and escalate them with solutions
• Support process optimization to improve speed, accuracy, and cost efficiency
• Prepare daily and weekly operational reports
  
  
  

Courier & Logistics Coordination

• Communicate with shipping companies regarding pickups, late deliveries, or issues.
• Track shipments and ensure timely delivery to customers.
• Resolve courier-related problems (wrong address, missing parcel, delays).
  
  
  

System & Data Handling

• Use Shopify / internal system to manage orders and stock.
• update, or correct stock adjustments.
• Monitor system errors and request technical support when needed.
• Report operational issues or bottlenecks to the Operations Team leader.
  
  
  

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Requirements

• Bachelors degree in Business Administration, Operations, or related field
• 1–3 years of experience in operations, logistics, or e-commerce
• Strong organizational and multitasking skills
• Experience using order management systems or ERP tools
• Good communication and problem-solving abilities
• Attention to detail and ability to work under pressure
• Work schedule: 5 working days per week, with Thursday and Saturday on a rotational basis