Operations Specialist - Flex Location

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Job Description

The Global Business Services Control Tower Support Specialist (Operations Specialist) supports customer transportation needs. He/She analyzes customers’ contractual needs, conducts research, prepares reports, performs root cause analysis and identifies critical escalation paths to ensure customer shipments arrive as contractually obligated. This position reviews customer standard operating procedures (SOPs), master operating plans (MOPs) by service type, and systems configuration to ensure correct at-risk logic is in place, tracks shipments and orders, prepares reports, and updates customer transits and profiles. This position maintains ongoing relationships with internal customers and assists with customer maintenance. The Global Business Services Control Tower Support Specialist provides service failure recovery management. He/She provides back-up support to customer accounts and provides customer training on systems.

Qualifications

• Bachelor’s degree or equivalent experience in Business, Supply Chain, or Logistics-Preferred
• 2–4 years of experience in transportation, logistics, or customer support
• Proficient in Excel and PowerPoint
• Strong analytical and communication skills
• Ability to manage multiple accounts and priorities in a fast-paced environment
  
  

Job Grade- 10C

Last day to apply- 11/13/25 @ 11:59pm EST

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.45 p/h in our lowest geographic market up to $39.70 p/h in our highest geographic market. Pay is based on several factors including but not limited to, market location and may vary depending on job related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.