Operations Specialist (Level III)

Job Title: Operations Specialist (Level III)

Required:

• Fluent English and Portuguese - Spanish a Plus
• Microsoft Office
• Strong attention to detail
  
  

First point of contact for inquiries received in Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day to day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Preferred:

• 1-2 years Banking/Financial industry experience.
• 1 years of experience working with customers.
• Oral & Written Communication
• Active Listening
• Time Management
• Critical Thinking
• Relationship Building
• Collaborating
• Quality Assurance
• Problem Solving
• Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word