Operations Supervisor (Chinese Speaker)

Key Responsibilities

• Growth Campaign Execution & Optimization

• Description: Implement and execute the company's referral growth campaigns, ensuring their efficient execution. You will monitor campaign performance, identify issues in real-time, and propose optimization suggestions to maximize campaign effectiveness.
• To-Do List:
• Before Campaign: Deeply understand the referral campaign plan from management and break it down into actionable steps and SOPs (Standard Operating Procedures).
• During Campaign: Monitor key metrics in real-time (e.g., sharing rate, click-through rate, lead conversion rate) and independently manage campaign promotion through social media and user communication.
• After Campaign: Collect firsthand feedback from users (e.g., engagement levels, issues encountered), compile data, and write campaign summary reports with optimization suggestions for management.

• Data Monitoring & Analysis Reporting

• Description: Monitor the core data metrics of the referral business, identify operational issues through data analysis, and regularly report on business progress and insights to your superior.
• To-Do List:
• Reporting: Create and update daily/weekly dashboards for key metrics (e.g., number of leads, conversion rate, Cost Per Lead - CPL).
• Analysis: Analyze data fluctuations (e.g., "Why did the number of lead registrations from a specific channel suddenly drop today?") and identify potential causes.
• Communication: Prepare regular data reports to clearly communicate performance progress, challenges, and required support to the Operations Manager.

• Operational Process & SOP Optimization

• Description: Continuously refine and optimize daily operational workflows based on practical experience. You will document effective methods into Standard Operating Procedures (SOPs) to lay the foundation for future team scaling.
• To-Do List:
• Process Mapping: Map out the entire user journey from initial contact to a successful referral, identifying efficiency bottlenecks.
• SOP Creation: Codify best practices (e.g., the most effective communication scripts, optimal follow-up cadences) into documented SOPs for future team use.
• Tool Adoption: Explore and introduce tools (e.g., AI tools) that can enhance individual and future team efficiency.

• Cross-departmental Coordination & Info Sync

• Description: Act as the key point of contact for local business in Egypt, maintaining close communication with teams such as Marketing, Sales, and Customer Service to ensure smooth information flow, collaborate on resolving user issues, and enhance the overall user experience.
• To-Do List:
• Liaise with Sales: Regularly communicate with the Sales team to understand the quality of referral leads and their subsequent conversion status, adjusting operational focus based on feedback.
• Feedback Loop: Collect and accurately relay product or experience issues encountered by users during referral campaigns to the Product and Tech teams.
• Stay Informed: Keep up-to-date with the company's latest policies, marketing activities, and product updates to ensure consistent external communication.

• Daily Team Management & Coaching

• Description: As the business grows, you will be responsible for the recruiting, daily management, task assignment, training, and performance coaching of the Referral Specialist team, fostering a positive and proactive team culture.
• To-Do List:
• Future Daily: Set daily goals, track key metrics, and provide real-time guidance and support to team members.
• Future Weekly: Conduct weekly meetings to review performance and share best practices; hold brief one-on-one sessions with each team member.
• Future Monthly: Conduct monthly performance reviews based on data, providing feedback and helping team members create improvement plans.
• Ongoing: Assist in the recruitment and onboarding of new hires and be responsible for the continuous skill development of the team.

Job Requirements

• 3+ years of experience in user growth, community operations, or marketing, with at least 1 year of team management experience (experience as a senior member mentoring junior colleagues is also considered).
• Excellent execution skills, with the ability to lead a team (or work independently) to implement strategies effectively and take accountability for business results.
• Familiar with core user growth methodologies, with hands-on experience in areas like viral marketing, community management, or referral programs.
• Strong data sensitivity and analytical skills, capable of identifying problems through data and driving basic optimizations. Proficient in using office software such as Excel.
• Excellent cross-cultural communication, coordination, and leadership skills.
• Proficiency in Mandarin Chinese is a significant plus (highly preferred).
• AI coding skills are a significant plus.