Qureos Mentor

51Talk Headquarters

<div>
 
 
 Responsibilities:
 
 
 
 
 
 
 1. According to the business indicators and the annual indicators of the headquarters, formulated reasonable and positive annual business plans and monthly business targets, and achieved the established sales targets of the company;
 
 
 
 
 
 2. Responsible for the construction and daily management of the business team;
 
 
 
 
 
 3. Set up the business team training system, provided business guidance for team members, and improved the overall sales ability of the business department;
 
 
 
 
 
 4. Formulate reasonable incentives, rewards and punishments and other business team management systems, and constantly improve business team workflow;
 
 
 
 
 
 5. Provide guidance and suggestions for product development from the perspective of business and user requirements.
 
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 1. Bachelor degree or above, English can be used as working language;
 
 
 
 
 
 2. 8 years or above sales experience, 5 years or above
 
 telesales
 
 team management experience;
 
 
 
 
 
 3. Proficient in the closed-loop operation of planning, implementation, inspection and resetting;
 
 
 
 
 
 4. Have the ability to work under pressure, strong communication skills and team spirit;
 
 
 
 
 
 5. Full of passion and good at creating a good atmosphere for the sales team;
 
 
 
 
 
 6. Experience in education, telesales or call centre is a plus.
 
 
 
 
 
 
 Why 51Talk？
 
 
 
 
 
 
 We&rsquo;re a mission&amp;vision-driven team making English accessible to learners of all ages and backgrounds worldwide.
 
 <ul>
 <li>
 
 Impact-Driven Work:
 
 Support meaningful English learning for young kids globally.
 </li>
 <li>
 
 Dynamic, High-Energy Culture:
 
 Thrive in a high-energy, collaborative environment with a global team.
 </li>
 <li>
 
 Competitive Rewards:
 
 Competitive commission + potential stock options in a NYSE-listed company.
 </li>
 </ul>
 
 
</div>

Telesales Manager

<div>
 
 51Talk, a leading global EdTech company specializing in online English learning, is hiring a
 
 Senior Financial Analyst
 
 to join our growing team in Cairo. This is a critical role that will serve as a key business partner, providing financial analysis, insights, and strategic guidance to support our rapid expansion in the Middle East, with a particular focus on the KSA and GCC markets. The ideal candidate will be an analytical thinker with a strong foundation in financial planning and analysis (FP&amp;A) and experience in business partnering. This role will directly contribute to business growth and profitability by providing actionable financial intelligence to senior leadership and key stakeholders across the business.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Routine Analysis &amp; Performance Reporting:
 
 Prepare and present routine financial performance/expense reports, including variance analysis against budget and forecast.
 </li>
 <li>
 
 Business Partnering:
 
 Act as a finance business partner for various departments (e.g., Sales, Marketing, Operations) to help them understand financial performance, manage their budgets, and make data-driven decisions.
 </li>
 <li>
 
 Cross-Functional Collaboration:
 
 Work closely with the accounting team to ensure accuracy in financial reporting and provide insights on operational performance.
 </li>
 <li>
 
 Operational &amp; Financial Modeling:
 
 Build and maintain complex financial models to support strategic initiatives, new market entry, investment decisions, and operational efficiency improvements.
 </li>
 <li>
 
 Financial Planning &amp; Analysis (FP&amp;A):
 
 Lead and manage the annual budgeting, quarterly forecasting, and long-range planning processes for the designate business units.
 </li>
 <li>
 
 Market &amp; Business Analysis:
 
 Conduct in-depth analysis of market trends, competitor performance, and business unit profitability to identify opportunities and risks.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 A Bachelor's or above degree in Finance, Accounting, Economics, or a related field. An MBA, CPA, or CFA is highly preferred.
 </li>
 <li>
 
 Experience: Minimum of 5+ years
 
 of progressive experience in financial and accounting roles.
 </li>
 <li>
 
 At least 2+ years
 
 of direct experience in a financial planning and analysis (FP&amp;A) role, preferably within a fast-paced, high-growth environment. Experience in the technology, EdTech, or online services sector is a significant plus.
 </li>
 <li>
 
 Experience at a Big 4 accounting firm or a multinational company is a significant plus.
 
 </li>
 <li>
 
 Technical Skills:
 
 
 Expert proficiency in Microsoft Excel
 
 (e.g., pivot tables, VLOOKUP, financial modeling). Experience with or a strong interest in leveraging AI tools for data analysis, financial modeling, and reporting is a significant plus.
 </li>
 <li>
 
 Language Skills:
 
 
 Native-level fluency in Arabic is required. Must also be fluent in both oral and written English,
 
 with the ability to present complex financial information clearly and concisely to non-financial audiences.
 
 Proficiency in Chinese (Mandarin) is a significant plus.
 
 </li>
 <li>
 
 Regional Knowledge:
 
 Strong understanding of the business and financial landscape in the Middle East, particularly the KSA and GCC markets.
 
 Experience with accounting and tax practices in KSA, GCC countries, and Egypt is a significant plus.
 
 </li>
 <li>
 
 Soft Skills:
 
 Strong collaboration and communication skills, with proven experience working effectively across different functions and cultures. Must be a proactive, adaptable self-starter with a strong business acumen.
 </li>
 <li>
 
 Analytical Skills:
 
 Exceptional analytical and problem-solving abilities with a keen attention to detail.
 </li>
 </ul>
</div>

Senior Financial Analyst

<div>
 
 
 About Us
 
 
 
 
 51Talk
 
 is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that&rsquo;s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students&rsquo; lives.
 
 
 
 
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 Customer Success Manager
 
 who is passionate about driving student success and leading high-performing teams. In this role, you will ensure strong
 
 student engagement through course consumption
 
 and support business growth through
 
 referrals (leads and conversion)
 
 .
 
 
 
 
 
 This is a
 
 performance-driven management role
 
 , where success will be measured by your ability to improve team engagement metrics and achieve KPIs.
 
 
 
 
 
 
 
 
 🌟
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and coach a team of
 
 Class Mentors
 
 to achieve monthly KPIs in course consumption rate and referral targets.
 </li>
 <li>
 Ensure customers stay active in their learning journey by increasing class attendance and engagement.
 </li>
 <li>
 Develop initiatives to boost referral leads and conversion from existing customers.
 </li>
 <li>
 Track and analyze team performance data, providing regular feedback and action plans.
 </li>
 <li>
 Collaborate with senior management to align team goals with company business objectives.
 </li>
 <li>
 Conduct training and performance reviews to strengthen the team&rsquo;s operational and sales capability.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 Minimum 5 years of experience in customer success, or education-related roles, with at least 1 year in a managerial or supervisory position.
 </li>
 <li>
 Strong command of
 
 English &amp; Arabic
 
 , both spoken and written.
 </li>
 <li>
 Proven track record of achieving performance targets (course consumption, referrals, or similar KPIs).
 </li>
 <li>
 Strong leadership, coaching, and motivational skills.
 </li>
 <li>
 Excellent communication and interpersonal skills, able to influence both team members and clients.
 </li>
 <li>
 Data-driven, results-oriented, and adaptable to a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with attractive KPI incentives.
 </li>
 <li>
 Comprehensive training and continuous support to ensure your success.
 </li>
 <li>
 Clear career growth path into senior management roles.
 </li>
 <li>
 Opportunity to work in a
 
 fast-growing international EdTech company
 
 .
 </li>
 </ul>
 
 
</div>

Customer Success Manager

<div>
 
 
 Job Summary
 
 
 
 We are seeking a highly skilled and motivated
 
 Senior Financial Analyst
 
 to join our Cairo team. This role will act as a strategic business partner, delivering financial insights, analysis, and guidance to support our rapid expansion in the Middle East, with a strong focus on KSA and GCC markets. The ideal candidate is an analytical thinker with solid FP&amp;A expertise, strong business acumen, and proven experience in partnering with cross-functional leaders to drive growth and profitability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Performance Analysis &amp; Reporting
 
 : Prepare and present regular financial and expense reports, including variance analysis against budgets and forecasts.
 </li>
 <li>
 
 Business Partnering
 
 : Support Sales, Marketing, and Operations teams by providing financial insights, helping manage budgets, and enabling data-driven decisions.
 </li>
 <li>
 
 Cost Management &amp; Controlling
 
 : Monitor expenditures across operational hubs, identify cost-saving opportunities, and improve efficiency in financial processes.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Partner with accounting and operational teams to ensure reporting accuracy and provide performance insights.
 </li>
 <li>
 
 Financial Modelling &amp; Planning
 
 : Develop and maintain advanced financial models to evaluate new initiatives, investments, and market entry strategies.
 </li>
 <li>
 
 FP&amp;A Leadership
 
 : Drive annual budgets, quarterly forecasts, and long-range financial planning for designated business units.
 </li>
 <li>
 
 Market &amp; Business Analysis
 
 : Conduct competitive benchmarking, market trend studies, and profitability analyses to assess opportunities and risks.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Economics, or related field. MBA, CPA, or CFA preferred.
 </li>
 <li>
 5+ years in finance or accounting roles, with at least 2 years in FP&amp;A.
 </li>
 <li>
 Experience in fast-paced, high-growth environments; EdTech/technology/online services sector a plus.
 </li>
 <li>
 Big 4 or multinational company experience strongly preferred.
 </li>
 <li>
 Advanced Excel (pivot tables, VLOOKUP, financial modelling). Knowledge of AI tools for analysis and reporting is a strong plus.
 </li>
 <li>
 Native-level Arabic and fluent English required. Mandarin proficiency is a strong advantage.
 </li>
 <li>
 Strong understanding of Middle East financial and business landscapes, particularly KSA and GCC; familiarity with accounting and tax practices in KSA, GCC, and Egypt is highly valued.
 </li>
 <li>
 Excellent communication and collaboration across cultures; proactive, adaptable, and commercially minded with exceptional analytical and problem-solving skills.
 </li>
 </ul>
 
 
</div>

<div>
 
 
 📢 We&rsquo;re Hiring: Sales Team Lead
 
 
 
 📍 Location: Egypt
 
 
 
 
 
 About Us
 
 
 
 51Talk Online Education Group (NYSE: COE)
 
 is a global online education platform specializing in online English education. Our mission is to unite 5 continents into 1 mission by facilitating effective communication through a common language. 51Talk&rsquo;s platform offers live, interactive English lessons anytime, anywhere&mdash;connecting students with highly trained teachers for a personalized learning experience.
 
 
 
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.
 </li>
 <li>
 Monitor team performance and ensure consistent execution of renewal sales strategies.
 </li>
 <li>
 Provide coaching and regular feedback to improve team members&rsquo; communication skills, call quality, and sales effectiveness.
 </li>
 <li>
 Analyze student learning progress and customer data to support the team in offering tailored renewal solutions.
 </li>
 <li>
 Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process.
 </li>
 <li>
 Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes.
 </li>
 <li>
 Collaborate with other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention.
 </li>
 <li>
 Report team and individual performance to management with recommendations for improvement.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Minimum 3 years of experience in telesales, sales, or any related field, including 1 year in a leadership or supervisory role.
 </li>
 <li>
 Professional proficiency in English &amp; Arabic, both written and spoken.
 </li>
 <li>
 Strong leadership and coaching skills, with the ability to lead by example.
 </li>
 <li>
 Target-driven, with a solid understanding of sales strategy and customer lifecycle management.
 </li>
 <li>
 Excellent communication, problem-solving, and team management abilities.
 </li>
 </ul>
 
 
 
 
 📨 Interested candidates are invited to apply and become part of our growing Egypt team at 51Talk.
 
</div>

Sales Team Lead

<div>
 
 Key Responsibilities
 
 <ul>
 <li>
 
 Growth Campaign Execution &amp; Optimization
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 Implement and execute the company's referral growth campaigns, ensuring their efficient execution. You will monitor campaign performance, identify issues in real-time, and propose optimization suggestions to maximize campaign effectiveness.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Before Campaign:
 
 Deeply understand the referral campaign plan from management and break it down into actionable steps and SOPs (Standard Operating Procedures).
 </li>
 <li>
 
 During Campaign:
 
 Monitor key metrics in real-time (e.g., sharing rate, click-through rate, lead conversion rate) and independently manage campaign promotion through social media and user communication.
 </li>
 <li>
 
 After Campaign:
 
 Collect firsthand feedback from users (e.g., engagement levels, issues encountered), compile data, and write campaign summary reports with optimization suggestions for management.
 </li>
 </ul>
 <ul>
 <li>
 
 Data Monitoring &amp; Analysis Reporting
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 Monitor the core data metrics of the referral business, identify operational issues through data analysis, and regularly report on business progress and insights to your superior.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Reporting:
 
 Create and update daily/weekly dashboards for key metrics (e.g., number of leads, conversion rate, Cost Per Lead - CPL).
 </li>
 <li>
 
 Analysis:
 
 Analyze data fluctuations (e.g., "Why did the number of lead registrations from a specific channel suddenly drop today?") and identify potential causes.
 </li>
 <li>
 
 Communication:
 
 Prepare regular data reports to clearly communicate performance progress, challenges, and required support to the Operations Manager.
 </li>
 </ul>
 <ul>
 <li>
 
 Operational Process &amp; SOP Optimization
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 Continuously refine and optimize daily operational workflows based on practical experience. You will document effective methods into Standard Operating Procedures (SOPs) to lay the foundation for future team scaling.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Process Mapping:
 
 Map out the entire user journey from initial contact to a successful referral, identifying efficiency bottlenecks.
 </li>
 <li>
 
 SOP Creation:
 
 Codify best practices (e.g., the most effective communication scripts, optimal follow-up cadences) into documented SOPs for future team use.
 </li>
 <li>
 
 Tool Adoption:
 
 Explore and introduce tools (e.g., AI tools) that can enhance individual and future team efficiency.
 </li>
 </ul>
 <ul>
 <li>
 
 Cross-departmental Coordination &amp; Info Sync
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 Act as the key point of contact for local business in Egypt, maintaining close communication with teams such as Marketing, Sales, and Customer Service to ensure smooth information flow, collaborate on resolving user issues, and enhance the overall user experience.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Liaise with Sales:
 
 Regularly communicate with the Sales team to understand the quality of referral leads and their subsequent conversion status, adjusting operational focus based on feedback.
 </li>
 <li>
 
 Feedback Loop:
 
 Collect and accurately relay product or experience issues encountered by users during referral campaigns to the Product and Tech teams.
 </li>
 <li>
 
 Stay Informed:
 
 Keep up-to-date with the company's latest policies, marketing activities, and product updates to ensure consistent external communication.
 </li>
 </ul>
 <ul>
 <li>
 
 Daily Team Management &amp; Coaching
 
 </li>
 </ul>
 <ul>
 <li>
 
 Description:
 
 As the business grows, you will be responsible for the recruiting, daily management, task assignment, training, and performance coaching of the Referral Specialist team, fostering a positive and proactive team culture.
 </li>
 <li>
 
 To-Do List:
 
 </li>
 <li>
 
 Future Daily:
 
 Set daily goals, track key metrics, and provide real-time guidance and support to team members.
 </li>
 <li>
 
 Future Weekly:
 
 Conduct weekly meetings to review performance and share best practices; hold brief one-on-one sessions with each team member.
 </li>
 <li>
 
 Future Monthly:
 
 Conduct monthly performance reviews based on data, providing feedback and helping team members create improvement plans.
 </li>
 <li>
 
 Ongoing:
 
 Assist in the recruitment and onboarding of new hires and be responsible for the continuous skill development of the team.
 </li>
 </ul>
 
 
 
 
 Job Requirements
 
 <ul>
 <li>
 
 3+ years
 
 of experience in user growth, community operations, or marketing, with
 
 at least 1 year
 
 of team management experience (experience as a senior member mentoring junior colleagues is also considered).
 </li>
 <li>
 Excellent execution skills, with the ability to lead a team (or work independently) to implement strategies effectively and take accountability for business results.
 </li>
 <li>
 Familiar with core user growth methodologies, with hands-on experience in areas like viral marketing, community management, or referral programs.
 </li>
 <li>
 Strong data sensitivity and analytical skills, capable of identifying problems through data and driving basic optimizations. Proficient in using office software such as Excel.
 </li>
 <li>
 Excellent cross-cultural communication, coordination, and leadership skills.
 </li>
 <li>
 Proficiency in
 
 Mandarin Chinese
 
 is a significant plus (highly preferred).
 </li>
 <li>
 
 AI coding skills
 
 are a significant plus.
 </li>
 </ul>
 
 
</div>

Operations Supervisor (Chinese Speaker)

<div>
 
 
 About 51Talk:
 
 
 
 51Talk is a leading global online English education platform, connecting learners with professional teachers through interactive one-on-one classes. With a mission to make quality English learning accessible and affordable, 51Talk empowers students worldwide to improve their language skills for education, career, and personal growth.Make outbound calls to potential and existing customers to promote and sell our products and sevices.
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Lead and coach a team of advisors to ensure consistent delivery of high-quality service.
 </li>
 <li>
 Monitor team performance and provide regular feedback to support skill development and continuous improvement.
 </li>
 <li>
 Oversee the implementation of SOPs and ensure service standards are met or exceeded.
 </li>
 <li>
 Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.
 </li>
 <li>
 Handle escalated cases and guide the team in delivering effective solutions and maintaining high customer satisfaction.
 </li>
 <li>
 Coordinate with cross-functional teams (e.g., Academic, Sales) to support business goals and student success.
 </li>
 <li>
 Prepare performance reports and propose service enhancements based on data and frontline insights.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least 3 years of experience in customer service or education-related roles, with 1 year in a leadership or supervisory position.
 </li>
 <li>
 Professional proficiency in English in both writing and speaking.
 </li>
 <li>
 Strong leadership, communication, and problem-solving skills.
 </li>
 <li>
 Customer-focused mindset with a passion for education and team development.
 </li>
 </ul>
 
 
</div>

Customer Service Team Manager

Join 51Talk Headquarters and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

51Talk Headquarters

ABOUT_COMPANY

Telesales Manager

Senior Financial Analyst

Customer Success Manager

Senior Financial Analyst

Sales Team Lead

Operations Supervisor (Chinese Speaker)

Customer Service Team Manager