Qureos Mentor

51Talk Headquarters

<div>
 
 
 Telesales Team Lead (Course Consultant &ndash; Education Industry)
 
 
 
 📍
 
 Cairo, Egypt (On-site)
 
 
 
 
 
 
 🌍
 
 About Us
 
 
 
 51Talk is a global leader in online English education, connecting students and teachers through engaging one-on-one lessons.
 
 
 
 
 
 As we continue expanding our operations in Cairo, we&rsquo;re looking for a
 
 Telesales Team Lead
 
 to manage, coach, and motivate a team of Course Consultants.
 
 
 If you&rsquo;re a dynamic sales leader who thrives in a performance-driven environment and has a passion for education, this is your opportunity to grow your career in a fast-scaling EdTech company.
 
 
 
 
 
 🎯
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 
 Lead &amp; Inspire
 
 &ndash; Supervise a team of telesales representatives, ensuring consistent achievement of daily, weekly, and monthly sales KPIs.
 </li>
 <li>
 
 Drive Sales Performance
 
 &ndash; Monitor call quality, conversion rates, and productivity to maximize team output and revenue.
 </li>
 <li>
 
 Coach for Success
 
 &ndash; Conduct regular coaching sessions, provide feedback, and support skill development in consultative selling and customer engagement.
 </li>
 <li>
 
 Analyze &amp; Report
 
 &ndash; Review performance data, identify sales trends and challenges, and develop action plans for improvement.
 </li>
 <li>
 
 Motivate &amp; Engage
 
 &ndash; Create a high-energy, positive team culture focused on collaboration, accountability, and results.
 </li>
 <li>
 
 Optimize Processes
 
 &ndash; Ensure CRM accuracy, adherence to SOPs, and implementation of best practices across all sales activities.
 </li>
 <li>
 
 Collaborate Across Teams
 
 &ndash; Partner with Marketing, Operations, and Customer Success teams to align telesales strategies with broader business goals.
 </li>
 <li>
 
 Handle Escalations
 
 &ndash; Support team members in resolving complex customer inquiries while maintaining service excellence.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree or higher.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 3 years in telesales or customer acquisition
 
 , including
 
 at least 1 year in a leadership or supervisory role.
 
 </li>
 <li>
 
 Leadership Skills:
 
 Proven ability to motivate and manage high-performing sales teams.
 </li>
 <li>
 
 Sales Expertise:
 
 Strong understanding of telesales techniques, lead management, and conversion optimization.
 </li>
 <li>
 
 Communication:
 
 Excellent command of
 
 English and Arabic
 
 (spoken and written).
 </li>
 <li>
 
 Analytical Ability:
 
 Able to interpret performance data, set clear goals, and execute improvement plans.
 </li>
 <li>
 
 Personality:
 
 Energetic, resilient, and results-driven, with a genuine passion for helping customers and developing people.
 </li>
 </ul>
 
 
 
 
 💼
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with
 
 uncapped team-based commissions and incentives
 
 .
 </li>
 <li>
 Career growth opportunities into senior management roles.
 </li>
 <li>
 Social and medical insurance.
 </li>
 <li>
 Paid annual leave.
 </li>
 </ul>
 
 
 
 
 🚀
 
 Why Join Us
 
 
 
 At 51Talk, you&rsquo;ll lead a motivated sales team that helps thousands of learners reach their English goals.
 
 
 
 
 
 Your leadership will directly contribute to our mission of making quality education accessible worldwide &mdash; while you build your own career success story.
 
 
 
</div>

Telesales Team Lead (Course Consultant)

<div>
 
 
 A Social Media Specialist at 51Talk is responsible for managing and growing the brand&rsquo;s online presence through strategic content creation, community engagement, and platform optimization
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Content Creation &amp; Strategy
 
 </li>
 <li>
 Develop and execute engaging content across platforms (Facebook, Instagram, TikTok, LinkedIn, Twitter, YouTube).
 </li>
 <li>
 Align content with 51Talk&rsquo;s brand identity and local audience preferences.
 </li>
 <li>
 Monitor trends and local events to create timely campaigns.
 </li>
 <li>
 
 Community Engagement
 
 </li>
 <li>
 Manage private user communities and foster positive brand reputation.
 </li>
 <li>
 Generate high-quality referral leads through interactive activities.
 </li>
 <li>
 Respond to comments, messages, and feedback promptly.
 </li>
 <li>
 
 Campaign Management
 
 </li>
 <li>
 Run targeted social media campaigns to boost engagement and conversions.
 </li>
 <li>
 Analyze performance metrics and adjust strategies accordingly.
 </li>
 <li>
 Collaborate with marketing and design teams for cohesive execution.
 </li>
 <li>
 
 Market Research &amp; Localization
 
 </li>
 <li>
 Conduct audience analysis to refine messaging and content formats.
 </li>
 <li>
 Tailor strategies to regional markets for cultural relevance.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 
 Experience:
 
 2&ndash;3 years in social media marketing or operations.
 </li>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Marketing, Communications, or related field.
 </li>
 <li>
 
 Skills:
 
 Strong communication and problem-solving abilities.
 </li>
 <li>
 Proficiency in analytics tools and platform-specific insights.
 </li>
 <li>
 Creative thinking and adaptability to fast-paced environments.
 </li>
 </ul>
 
 
</div>

Social Media Marketing Specialist

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor and manage the team to achieve and exceed monthly reservation rate and attendance rates targets and KPIs.
 </li>
 <li>
 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
 </li>
 <li>
 Conduct calls to prospective customers to promote and sell our products and services.
 </li>
 <li>
 Handle customers&lsquo; inquiries and convert them into sales opportunities.
 </li>
 <li>
 Understand customer needs and requirements to provide appropriate solutions .
 </li>
 <li>
 Follow up on marketing leads and maintain accurate and up-to-date records of all activities in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experiences as a customer service manager or in a similar supervisory role.
 </li>
 <li>
 Strong understanding of customer relationship and sales management.
 </li>
 <li>
 Ability to motivate and drive a team to achieve targets.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
</div>

Customer Service Team Lead

<div>
 
 
 Teaching and Research Manager
 
 
 
 
 Recruitment Criteria
 
 
 
 
 1. Education and Experience
 
 
 <ul>
 <li>
 
 Education Requirement
 
 : Bachelor&rsquo;s degree or higher, preferably in management, education, or related fields.
 </li>
 <li>
 
 Experience Requirement
 
 : At least 5 years of management experience in the educational training industry, with familiarity in teaching product design and project management.
 </li>
 </ul>
 
 
 2. Skill Requirements
 
 
 <ul>
 <li>
 
 Teaching Product Design
 
 : Familiar with the packaging design of teaching products and experienced in optimizing project processes.
 </li>
 <li>
 
 Technology Application
 
 : Proficient in the application scenarios of AI and automation tools, with the ability to drive technological empowerment.
 </li>
 <li>
 
 Data Analysis
 
 : Strong data analysis and decision-making skills, capable of driving business improvements through data.
 </li>
 </ul>
 
 
 3. Soft Skills
 
 
 <ul>
 <li>
 
 Responsibility and Execution
 
 : Strong sense of responsibility and execution ability, capable of efficiently driving project implementation.
 </li>
 <li>
 
 Innovation Mindset
 
 : Highly innovative, able to propose creative solutions based on industry trends.
 </li>
 <li>
 
 Customer Orientation
 
 : Customer-centric thinking, able to optimize products and services based on customer needs.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Strategic Planning
 
 
 <ul>
 <li>
 Develop and implement service optimization strategies for new products and projects to ensure teaching products meet market demands.
 </li>
 <li>
 Propose innovative teaching solutions based on industry trends and technological advancements.
 </li>
 </ul>
 
 
 2. Team Management
 
 
 <ul>
 <li>
 Responsible for the recruitment, training, enhancing the team&rsquo;s overall professional capabilities.
 </li>
 <li>
 Establish performance evaluation standards to motivate team members to achieve goals.
 </li>
 </ul>
 
 
 3. Technology Empowerment
 
 
 <ul>
 <li>
 Promote the application of AI and automation tools in teaching scenarios to improve teaching efficiency and quality.
 </li>
 <li>
 Explore innovative applications of new technologies in teaching to maintain the institution&rsquo;s technological leadership.
 </li>
 </ul>
 
 
 4. Customer Experience
 
 
 <ul>
 <li>
 Lead customer experience optimization projects to enhance customer satisfaction and loyalty.
 </li>
 <li>
 Continuously improve teaching products and services through data analysis and customer feedback.
 </li>
 </ul>
 
 
 5. Evaluation and Improvement
 
 
 <ul>
 <li>
 Monitor the achievement of evaluation metrics to ensure team and project goals are met.
 </li>
 <li>
 Drive continuous improvement mechanisms to optimize teaching processes and management systems.
 </li>
 </ul>
 
 
</div>

Primary English Teacher

<div>
 
 Please read the JD first before you apply, thanks!
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Write creative briefs for the designer and video editor, work with them to bring the creatives to life.
 </li>
 <li>
 Incharge of copywriting for short form, performance driven content, including ad image headlines, video scripts, and landing page texts.
 </li>
 <li>
 Draft image concepts, and layout ideas for landing pages.
 </li>
 <li>
 Define creative emotional and rational angles to test (e.g., fear of missing out, ease of use, testimonials, transformation, value-for-money, etc.).
 </li>
 <li>
 Identify the mixture of diffrent materials for ads (UGC, testimonials, VO, stock footage, etc.) and work with the team to obtain them.
 </li>
 <li>
 Work with the designer and video editor to produce content and materials.
 </li>
 <li>
 Join weekly meeting with media buyers to review creative drafts, give clear feedback, and ensure final output is aligned with the concept and optimized for Media buying.
 </li>
 <li>
 Constantly improve creatives based on performance and AB testing.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong understanding of performance marketing (Snapchat, IG, Tiktok, FB, Google, App store, etc.), able to cope with the performance metrics and creatively impacts results with content directing.
 </li>
 <li>
 Strong copywriting skills for short form, performance driven content, including ad image headlines, video scripts, and landing page texts.
 </li>
 <li>
 Visual storytelling intuition, understands what works visually in fast-scrolling feeds.
 </li>
 <li>
 Understanding of color theory, layout, visual hierarchy, and ad creative best practices.
 </li>
 <li>
 Basic understanding of creative tools (e.g. Photoshop, Illustrator, Premiere, CapCut, etc.)
 </li>
 <li>
 Ability to make simple edits to visuals or video assets when needed is an advantage (not a primary responsibility).
 </li>
 <li>
 Excellent coordination and feedback effectively, slowly optimizing the performance of all funnel
 </li>
 <li>
 Familiarity with Meta, TikTok, snapchat, YouTube, etc. ad formats and best practices.
 </li>
 </ul>
 
 
</div>

Digital Growth Strategist