Telesales Team Lead (Course Consultant)

Telesales Team Lead (Course Consultant – Education Industry)

📍 Cairo, Egypt (On-site)

🌍 About Us

51Talk is a global leader in online English education, connecting students and teachers through engaging one-on-one lessons.

As we continue expanding our operations in Cairo, we’re looking for a Telesales Team Lead to manage, coach, and motivate a team of Course Consultants.

If you’re a dynamic sales leader who thrives in a performance-driven environment and has a passion for education, this is your opportunity to grow your career in a fast-scaling EdTech company.

🎯 What You’ll Do

• Lead & Inspire – Supervise a team of telesales representatives, ensuring consistent achievement of daily, weekly, and monthly sales KPIs.
• Drive Sales Performance – Monitor call quality, conversion rates, and productivity to maximize team output and revenue.
• Coach for Success – Conduct regular coaching sessions, provide feedback, and support skill development in consultative selling and customer engagement.
• Analyze & Report – Review performance data, identify sales trends and challenges, and develop action plans for improvement.
• Motivate & Engage – Create a high-energy, positive team culture focused on collaboration, accountability, and results.
• Optimize Processes – Ensure CRM accuracy, adherence to SOPs, and implementation of best practices across all sales activities.
• Collaborate Across Teams – Partner with Marketing, Operations, and Customer Success teams to align telesales strategies with broader business goals.
• Handle Escalations – Support team members in resolving complex customer inquiries while maintaining service excellence.

✅ What We’re Looking For

• Education: Bachelor’s degree or higher.
• Experience: Minimum 3 years in telesales or customer acquisition , including at least 1 year in a leadership or supervisory role.
• Leadership Skills: Proven ability to motivate and manage high-performing sales teams.
• Sales Expertise: Strong understanding of telesales techniques, lead management, and conversion optimization.
• Communication: Excellent command of English and Arabic (spoken and written).
• Analytical Ability: Able to interpret performance data, set clear goals, and execute improvement plans.
• Personality: Energetic, resilient, and results-driven, with a genuine passion for helping customers and developing people.

💼 What We Offer

• Competitive base salary with uncapped team-based commissions and incentives .
• Career growth opportunities into senior management roles.
• Social and medical insurance.
• Paid annual leave.

🚀 Why Join Us

At 51Talk, you’ll lead a motivated sales team that helps thousands of learners reach their English goals.

Your leadership will directly contribute to our mission of making quality education accessible worldwide — while you build your own career success story.