Operations Supervisor — Serviced Apartments

Job Overview

The Operations Supervisor is responsible for ensuring the operational readiness, cleanliness, maintenance coordination, and overall guest experience of multiple serviced apartments operating under a short-term rental model. This is a field-based role requiring movement between nearby properties to maintain hotel-level standards.

The supervisor holds on-ground accountability for apartment inspections, housekeeping supervision, maintenance execution, inventory control, damage reporting, and guest issue resolution.

Core ResponsibilitiesHousekeeping & Quality Control

• Supervise cleaning staff across multiple apartments.
• Conduct pre-check-in and post-check-out inspections.
• Ensure hotel-level cleanliness and readiness standards.
• Train staff and enforce cleaning SOPs.

Apartment Readiness

• Verify cleanliness, amenities, appliances, utilities, and furniture condition before guest check-in.
• Ensure apartments are fully functional and guest-ready.

Inspection & Damage Reporting

• Record check-in and check-out walkthrough videos.
• Document and report damages, missing items, or issues promptly.
• Share inspection reports within defined timelines.

Maintenance Coordination

• Identify maintenance needs and supervise vendors.
• Ensure timely, cost-effective repairs.
• Manage small purchases and maintain records.

Inventory Management

• Monitor linen, supplies, amenities, and kitchen stock.
• Prevent shortages, misuse, or wastage.

Guest Support

• Resolve on-ground guest concerns related to cleanliness or maintenance.
• Coordinate with CSRs for quick resolution.

Staff Supervision

• Ensure punctuality, discipline, and performance of housekeeping staff.
• Monitor quality standards and correct errors.

Reporting & Coordination

• Provide regular updates to operations and management.
• Maintain accountability for apartment condition and readiness.

Interested candidates can apply via +92 326 8305552

Job Type: Full-time

Work Location: In person