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Operations Supervisor/Dispatcher

As the first-line supervisor for bus operators, customers, driver field evaluation, and accident first responders, the Operations Supervisor/Dispatcher plays a crucial role. This position is safety-sensitive and requires respectful and professional communication with other Dispatchers, Bus Operators, and Supervisors. The Operations Supervisor/Dispatcher will be responsible for performing the duties of a Dispatcher and Road Supervisor and overseeing scheduling and administrative tasks.

Requirements of the Operations Supervisor

Communicate job requirements and responsibilities to bus operators and dispatchers.
Responsible for day-to-day evaluation reports
Assist bus operators in preparing accident reports and safety violations documents.
Correct safety problems on the route/scene while documenting violations
Liaison between bus operators, clients, and organizations in customer service issues
Evaluate and monitor bus operator safety and performance
Assist safety personnel with Department of Transportation (DOT) and Federal Transit Administration (FTA) compliance and recordkeeping.
Assist in dispatching and miscellaneous clerical tasks as needed
Obtain a Commercial Driver’s License (CDL) required to operate vehicles at the location, maintain that license, and drive routes periodically
May assist with bus operator tracking system for bus operator performance and evaluations
At least 21 years old
A valid driver’s license in good standing

Benefits of the Operations Supervisor