Operations Support

The Regional Operations Support Specialist plays a critical role in delivering high-quality office services across multiple client sites, including universities, legal offices, and healthcare facilities. This position provides both leadership and hands-on support for campus mail and package processing, office services, and print/copy operations. The ideal candidate is highly adaptable, customer-focused, and knowledgeable in print production and mailroom workflows, with the ability to step into various roles and locations as needed.

ESSENTIAL DUTIES & TASKS

• Provide on-site operational support and leadership across multiple client
• Ensure consistent delivery of mailroom services including inbound/outbound mail, package handling, and campus distribution.
• Operate and troubleshoot print, copy, and scanning equipment; ensure quality control and timely
• Support office services such as document management, supply inventory, and reception
• Travel regularly between client sites in the DC and Maryland region; mileage and expenses
• Performs other duties as

KNOWLEDGE, SKILLS AND ABILITIES:

• 5+ years of experience in office services, mailroom operations, or print
• Strong working knowledge of print/copy equipment (e.g., Canon, Ricoh, Xerox) and related
• Ability to lift and move packages and operate mailroom equipment (e.g., postage meters, sorters).
• Excellent communication and customer service
• Valid driver’s license and reliable
• Flexibility to work across multiple sites and adapt to changing client
• Ability to work independently and manage time
• Experience in higher education, legal, or healthcare
• Familiarity with shipping platforms (FedEx, UPS, USPS) and mail tracking
• Basic troubleshooting and maintenance of office