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Operations Support

The Regional Operations Support Specialist plays a critical role in delivering high-quality office services across multiple client sites, including universities, legal offices, and healthcare facilities. This position provides both leadership and hands-on support for campus mail and package processing, office services, and print/copy operations. The ideal candidate is highly adaptable, customer-focused, and knowledgeable in print production and mailroom workflows, with the ability to step into various roles and locations as needed.

ESSENTIAL DUTIES & TASKS


  • Provide on-site operational support and leadership across multiple client
  • Ensure consistent delivery of mailroom services including inbound/outbound mail, package handling, and campus distribution.
  • Operate and troubleshoot print, copy, and scanning equipment; ensure quality control and timely
  • Support office services such as document management, supply inventory, and reception
  • Travel regularly between client sites in the DC and Maryland region; mileage and expenses
  • Performs other duties as

KNOWLEDGE, SKILLS AND ABILITIES:

  • 5+ years of experience in office services, mailroom operations, or print
  • Strong working knowledge of print/copy equipment (e.g., Canon, Ricoh, Xerox) and related
  • Ability to lift and move packages and operate mailroom equipment (e.g., postage meters, sorters).
  • Excellent communication and customer service
  • Valid driver’s license and reliable
  • Flexibility to work across multiple sites and adapt to changing client
  • Ability to work independently and manage time
  • Experience in higher education, legal, or healthcare
  • Familiarity with shipping platforms (FedEx, UPS, USPS) and mail tracking
  • Basic troubleshooting and maintenance of office

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