Operations Support Analyst

Job Summary:

The Data Operations & Support Analyst will be responsible for ensuring the reliability, performance, and quality of data operations across business systems. This role involves monitoring daily data processes, troubleshooting operational issues, and maintaining the integrity of data for business and analytical use. The ideal candidate will have strong SQL knowledge, attention to detail, and experience in managing large-scale data operations.

Key Responsibilities:

• Monitor and manage daily data loads and batch processing activities to ensure timely and accurate data delivery.
• Troubleshoot and resolve data-related issues impacting business operations or reporting.
• Perform data validation to ensure consistency, completeness, and accuracy across systems.
• Collaborate with technical and business teams to analyze and resolve operational incidents .
• Conduct performance monitoring and recommend improvements for database and process efficiency.
• Maintain and update operational documentation , including runbooks, procedures, and escalation paths.
• Support incident, problem, and change management processes , ensuring proper logging and follow-up.
• Participate in process automation and optimization initiatives.

Requirements:

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Minimum 4 years of experience in data operations, database administration, or data support.
• Strong proficiency in SQL (query writing, debugging, optimization).
• Experience with job scheduling tools (e.g., Control-M, Autosys, or similar).
• Familiarity with incident and change management frameworks (ITIL is a plus).
• Excellent problem-solving skills and ability to work in fast-paced environments.
• Strong communication and documentation skills.