Operations Support Coordinator

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Department 368
Shift: Evenings
Experience: Less than 1 year
Pay Range: $20.96 to $30.41

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

• Accurately log incoming calls, identify the nature of each call, and determine the best course of action
• Take in coming calls from Guests including praise of service, concerns and general questions.
• Distinguish between emergency and non-emergency calls and initiate the appropriate call flow process
• Route calls to the correct Operations Support agent, call group, or department personnel
• Update and follow up on calls in the call logging database, confirming completion before closing tickets
• Assist internal customers with operational needs such as ordering, bookwork, camera systems, and register transaction questions
• Provide first-level technical support for store engineering equipment (refrigeration control, HVAC, fuel equipment, small equipment, car wash operations)
• Provide first-level technical support for PC equipment (POS register software/hardware, back office, credit controller, Comdata/Trendar software)
• Support Talent Operations employee software applications
• Assist Kwik Card and Kwik Rewards customers with account information, balance inquiries, payments, and lost/stolen cards
• Monitor and respond to break-in alarms, camera monitoring, tank monitoring, and refrigeration monitoring systems
• Respond to campus door alarm events to ensure security and food safety.

• High school diploma or GED required
• Ability to work long hours and adhere to attendance expectations
• Excellent telephone etiquette and customer service skills
• Ability to multitask in a fast-paced, high-stress environment
• Good organizational skills for storing electronic information
• Self-starter with performance orientation; call metrics are used to compare performance
• Ability to work with little supervision and make sound business decisions
• Ability to respond to a continually changing support environment
• Working knowledge of Kwik Trip store bookwork, register operation, gas dispenser operation, small appliances, and software applications

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.