Operations Support Lead

As the Operations Support Lead, you will oversee the day-to-day operations of the TASMU Platform, lead a team of technical experts, and collaborate with stakeholders to maintain system availability and continuous improvement.

Key Responsibilities

Platform Operations

• Oversee daily operations and maintenance of the TASMU Platform, ensuring uptime, reliability, and performance.
• Monitor and optimize resources across Azure and Google Cloud environments.

Leadership & Team Management

• Lead and mentor the operations and support team, promoting collaboration and technical excellence.
• Manage vendor and partner relationships to ensure smooth integration and support.

Incident & Security Management

• Develop and manage incident response and disaster recovery procedures.
• Ensure compliance with security and data protection standards.

Performance & Optimization

• Monitor system health, capacity, and performance metrics.
• Drive process automation and operational efficiency improvements.

Reporting & Governance

• Prepare performance dashboards and reports using Power BI and Azure tools.
• Manage operational budgets, forecasts, and cost optimization.
• Support ITIL best practices and service management standards.

Preferred Tools & Technologies

Cloud Operations & Observability:

• Azure Monitor, Log Analytics, Application Insights
• Azure Monitor for Containers (AKS), Microsoft Sentinel, Microsoft Defender for Cloud
• Azure Policy, Azure Advisor

IT Service Management:

• SymphonyAI ITSM (Incident/Problem/Change, CMDB, Discovery/Event Management)
• Microsoft Teams (for incident collaboration and reviews)

Reporting & Analytics:

• Power BI, Azure Workbooks, Excel (Power Query), SharePoint, Confluence

Governance & FinOps:

• Azure Resource Graph, Azure Cost Management + Billing
• Service Discovery & CMDB

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
• 5+ years of experience in technical operations management, preferably with cloud-based platforms (Azure or GCP).
• Strong understanding of cloud infrastructure, IaC, DevOps, and ITIL practices.

Certifications (Preferred):

• Microsoft Certified: Azure Solutions Architect Expert
• Google Cloud Certified: Professional Cloud Architect
• ITIL Certification

Key Skills & Attributes

• Strong leadership and people management abilities
• Deep knowledge of cloud infrastructure, DevOps, and automation
• Excellent problem-solving and incident management skills
• Experience with security, compliance, and risk management
• Strategic thinker with a focus on innovation and continuous improvement
• Strong analytical, communication, and stakeholder management skills
• Ability to thrive in a fast-paced, dynamic environment

Soft Skills

• Business and strategic mindset
• Adaptability and continuous learning
• Integrity and data privacy awareness
• Innovation and proactive problem-solving
• Results-oriented and collaborative approach

Why Join TASMU

• Be part of a national transformation initiative shaping the future of smart cities in Qatar
• Work with cutting-edge cloud technologies and industry leaders
• Enjoy a collaborative, innovative, and inclusive work culture

Job Type: Full-time