Operations Support Specialist

Job Summary: The Operations Support Specialist plays a key role in ensuring smooth order flow and clear communication between the Sales and Operations teams within the tile division. This position is responsible for preparing daily order packets, maintaining production documentation, and supporting shipment coordination and issue resolution. The Operations Support Specialist helps keep orders accurate, organized, and on schedule, contributing to efficient customer experience and reliable internal workflow.

Duties/Responsibilities:

• Prepare daily order packets for the Tile Division, ensuring each order includes all relevant details and documentation.
• Update the production tracking document and related operational records each day to reflect status and changes.
• Serve as the liaison between Sales and Operations teams, facilitating clear communication, coordinating hand-offs, and working with leadership to resolve any order-flow issues.
• Check In completed orders daily
• Maintain organized filing of all daily orders
• Monitor shipments via carrier tracking (e.g., FedEx), proactively contact the carrier with respect to shipment status, lost or damaged packages, and coordinate resolution.

Responsible for additional duties and accountabilities that will be assigned as needed.

Benefits:

• Will be eligible for health insurance the first day of the first full month following 30 days employed with The Recreational Group
• 401k match (30 day waiting period)

Required Skills/Abilities:

• Outstanding interpersonal and communication skills, with the ability to deliver excellent service to both internal teams and external stakeholders.
• Strong organizational aptitude and meticulous attention to detail, ensuring accuracy and consistency in all tasks and documentation.
• Effective time-management capabilities, demonstrating a track record of meeting deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite (minimum one year of use) with the ability to leverage these tools to support operations.

Education and Experience:

• High school diploma or equivalent
• Minimum of 2 years’ experience in an office environment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds.

Education and Experience:

• High school diploma or equivalent
• Minimum of 2 years’ experience in an office environment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds.