Operations Support Specialist

About CAP Index

For over 35 years, CAP Index has been the industry leader in crime risk forecasting. Our data-driven solutions help some of the largest brands, financial institutions, and organizations in the world make informed decisions about safety, security, and risk management. We are expanding our sales team and looking for a motivated, entry-level professional eager to launch a career in sales and business development.

Position Overview
CAP Index is seeking a highly organized, detail-oriented Sales Support Administrator to support our sales, operations, and finance functions. This role plays a critical part in ensuring a smooth customer experience—from order processing through fulfillment—while supporting internal coordination across teams. The ideal candidate is a proactive self-starter who is comfortable managing multiple priorities, learning new systems, and working closely with both clients and internal stakeholders.

Key Responsibilities

• Process and fulfill online product orders
• General communication with clients regarding orders, invoices, and basic account inquiries
• Assist with accounts receivable follow-ups and invoice tracking
• Coordinate internally to schedule work efforts tied to product delivery and client requests
• Enter and maintain accurate data in CRM and internal systems
• Support setup and maintenance of vendor and client portals
• Answer incoming phone calls and route inquiries to appropriate team members
• Provide administrative backup support to accounting and operations teams
• Assist sales team members with administrative and operational needs, especially during travel or customer visits
• Maintain organized records, documentation, and internal tracking tools

Qualifications & Skills

• College degree
• Relevant administrative, sales support, operations, or customer service experience strongly preferred
• Experience working with a CRM system (e.g., HubSpot, Salesforce, Zoho, etc.)
• Familiarity with basic accounting processes or accounting software is a plus
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and priorities independently
• Comfortable learning and working with new technologies and platforms
• Professional demeanor with strong written and verbal communication skills
• Reliable, responsive, and collaborative team player