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Operations Team Lead

JOB_REQUIREMENTS

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🌍 Ecommerce Domestic Process Expertise = Big Plus!

✨ Be Part of Teleperformance’s Global Leadership Journey


Role & responsibilities


  • Candidate should have domestic exposure with team handling experience.
  • Be responsible for the teams overall performance.
  • Ensure timely and effective completion of assigned tasks.
  • Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
  • Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
  • Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
  • Provide the team with a vision of the process objectives.
  • Should have experience on shrinkage, attrition, CSAT/NPS, FCR.
  • Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.

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