Operations Team Lead - Call Center Coach & KPIs

A global customer engagement company in the Riyadh Region is seeking a qualified Operations Team Leader to oversee call center operations. The successful candidate will be responsible for supervising a team, ensuring performance metrics are met, and coaching team members to drive results. This mid-senior level position requires strong communication skills and the ability to work under pressure in a full-time capacity. A flexible schedule is necessary to adapt to business needs.