Operations Team Lead (Engineering Background)

Qualifications & Experience

Education: Bachelor’s degree (Graduation in Engineering preferred).
Experience: Minimum 1 year of professional experience in a leadership or senior technical support role.
Skills: Exceptional written and verbal communication is a must.
Shift: 8 hours (Rotational)
Location: Karachi

Key Responsibilities:

Supervise a team of Technical Support Engineers, providing objective, goal-oriented support for resolving complex technical issues.
Deliver all departmental KPIs, managing service levels and team productivity to meet or exceed international benchmarks.
Handle high-level escalated calls and utilize advanced problem-solving skills to resolve intricate customer problems.
Lead and motivate the team to reach optimum performance; manage rosters, attendance, and resolve internal conflicts.
Conduct regular technical coaching sessions to ensure the team maintains a deep grip on product architecture and troubleshooting protocols.

Similar jobs

No similar jobs found