Operations Workflow Analyst

Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented an Operations Workflow Analyst to join our Operations Data Team in Newport Beach, CA or Omaha, NE.

As an Operations Workflow Analyst, you’ll move Pacific Life, and your career, forward by analyzing and forecasting staffing needs using volume statistics, inquiries and other trends. While joining the Operations Data Team in the Consumer Markets Division, you’ll be working in a supportive environment with a dedicated Operations team all striving to give our producers and policyholders the exceptional service they deserve.

How you'll help move us forward:
Monitor daily staffing schedules and forecasted volume and schedule the necessary resources to handle the forecasted volume

Prepare reports and analysis to communicate daily workflow to management and staff

Implement and communicate workflow changes and propose enhancements to procedures and processes

Real time schedule adherence monitoring and communicate intraday adjustments based on call volume to management and staff to optimize workforce efficiency

The experience you bring:
4+ years of related experience

College degree or equivalent experience preferred

Intermediate to advanced level Excel skills required and experience with Tableau a plus

Community, Tableau, AWS Connect, Excel

Excellent verbal and written communication skills including the ability to recognize and customize communications to different audiences

Proven ability to lead peers through influence and actions

What makes you stand out:
E xperience in workforce management

Detail-oriented and capable of delivering a high level of accuracy

Possess natural curiosity and drive to continue learning and figuring out how things fit together

Strong analytical and problem solving skills

Organizational and time management skills

Ability to influence and drive change
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You can be who you are.
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

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Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$39.81 - $48.65

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

Paid Parental Leave as well as an Adoption Assistance Program

Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.