Operator

***THIS POSITION IS ELIGIBLE FOR A SIGN-ON BONUS OF UP TO $2,080.00***

Who We Are

MDR Encino Pharmacy is seeking a talented and motivated Operator to join our team. This is an entry-level position within a fast-paced healthcare environment. We are proud to be the largest independent specialty fertility pharmacy in the United States, dedicated to serving the unique needs of our patients.

At MDR, the patient experience is what sets us apart. Our patients and their families place a high level of trust in our services, and we take great pride in consistently exceeding those expectations.

What You Will Do

As an Operator, your primary responsibility is to support the delivery of exceptional patient care. MDR fosters a collaborative and agile work environment, both of which are essential to success in this role.

Key responsibilities include:

• Answering and managing incoming calls using a digital phone system in a professional and courteous manner
• Greeting patients, identifying the purpose of their call, and directing them to the appropriate team member
• Collecting and entering patient information and new prescriptions accurately into pharmacy systems
• Triaging orders and inquiries to ensure they are routed to the appropriate department
• Supporting internal communication within the call center to ensure efficient workflow

Skills and Qualifications

• Ability to prioritize tasks based on urgency and importance
• Strong organizational skills with attention to detail and accuracy
• Ability to evaluate situations and make sound, efficient decisions
• Effective interpersonal, communication, and time management skills
• Basic computer proficiency, including Microsoft Outlook, Word, and Excel
• Typing speed of at least 30 words per minute

What We Offer

As the largest independent specialty pharmacy in the United States, we are committed to providing a supportive and employee-focused workplace. We offer:

• Consistent and reliable schedules
• Competitive compensation
• Opportunities for career growth and development
• Employer-sponsored benefits
• Paid holidays and vacation

Our commitment starts with the well-being of our team members, who are the foundation of delivering the MDR Patient Experience.