Ops Analyst I, Insurance

Overview:

The Insurance Operations Analyst I supports critical business processes within RealPage Insurance Operations. This role will own and manage at least one core operational process, such as cash application or receivables reconciliation, and will be responsible for ensuring processes are documented, maintained, measured, and continuously improved.

This individual will act as a subject matter expert for assigned workflows, reconcile system activity against invoices, monitor service level agreements (SLAs), report operational metrics, research and escalate system or process issues, and identify opportunities to improve efficiency. The role will also support the insurance team’s migration from a legacy platform to a new system by helping document processes, clarify operational requirements, and ensure continuity across teams.

The ideal candidate is curious, coachable, detail-oriented, and motivated to understand how processes work across teams and systems. They should be comfortable receiving feedback, learning quickly, and using data to drive process improvements.

This position is remote eligible; preferred in Irvine, CA or Dallas, TX for a hybrid work arrangement

Responsibilities:

• Serve as the process owner and subject matter expert for at least one Insurance Operations activity, such as cash application, receivables reconciliation, invoicing support, onboarding/offboarding, audits, refunds, or escalation research.

• Reconcile system-level transactions against invoices and related records to ensure accuracy and timely resolution.

• Ensure assigned processes are fully documented, current, and aligned with operational requirements.

• Create new process documentation and update existing documentation when workflows, vendors, or systems change.

• Monitor and ensure work is completed within defined service level agreements (SLAs).

• Track, analyze, and report key operational metrics, including volume, turnaround times, aging, and productivity by insurer, workflow, day, week, and month.

• Investigate broken processes or system issues, report findings, and escalate as appropriate.

• Identify process gaps, operational risks, and inefficiencies, and recommend solutions to improve accuracy, scalability, and overall performance.

• Support development of business justifications for new vendors, partners, or operational solutions by identifying current-state gaps and future-state opportunities.

• Partner with leadership and cross-functional teams during the migration from legacy systems to new platforms by documenting workflows, clarifying requirements, and supporting implementation readiness.

• Research and help resolve operational and client escalation issues, including disputes tied to insurance billing or collections processes.

• Build cross-functional knowledge to provide backup support across other Insurance Operations functions as needed.

• Maintain professionalism in communications, analysis, and presentation of operational data.

• Perform other duties as assigned.

Qualifications:

• 1–2 years of experience in operations, insurance operations, accounting support, receivables, cash application, or process-oriented business functions
• High school diploma or equivalent required
• Bachelor’s degree in Business, Accounting, Finance, or a related field preferred
• Experience with process documentation, workflow analysis, or operational reporting
• Strong written and verbal communication skills
• Strong attention to detail and ability to reconcile data accurately
• Demonstrated ability to manage multiple responsibilities and meet deadlines with limited supervision
• Strong analytical, organizational, and problem-solving skills
• Ability to adapt to change and work effectively in evolving environments
• Intermediate to advanced Excel skills; proficiency in Word, Outlook, and PowerPoint required
• Experience with Visio, Lucidchart, or other process-mapping tools preferred
• Experience working in a BPO or shared services environment preferred

Preferred Knowledge / Experience

• Exposure to Property & Casualty insurance
• Exposure to Surplus Lines insurance
• Experience with invoicing, cash application, reconciliations, or collections-related operations
• Experience tracking KPIs and using metrics to improve performance
• Experience supporting system migrations, process transitions, or vendor implementations

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Pay Range: USD $26.97 - USD $45.91 /Hr.