OPS Excellence Analyst

Support the Ops Excellence initiative by conducting business analyses, standardizing processes, supporting training quality, and building tools for operational efficiency. This role plays a key part in improving process discipline, team performance, and issue resolution across the operations network.
RESPONSIBILITIES

• Process & Training Optimization
• Support finalization of SOPs and JI manuals including formatting, versioning, and templates.
• Track and follow up on field training schedules, employee attendance, and test results.
• Audit trainers to ensure delivery quality of JI sessions and adherence to methodology.
• Consolidate operations team feedback and support JI optimization roadmap.
• Operational Excellence Tools & Reporting
• Develop dashboards to monitor training scores, audit results, and operational KPIs.
• Track process compliance, people readiness, and performance delivery metrics.
• Conduct root cause analysis for operational issues and develop preventative actions.
• Monitor area scores and collaborate with operations team on improvement actions.
• Cross-functional Support
• Engage with operations team to gather on-ground insights and identify bottlenecks.
• Support rollout of new processes and tools through strong documentation and testing.
• Provide data and reports to support management decision-making.
  
  
  

REQUIREMENTS

• Education:
• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
• Experience:
• 0–2 years of experience in operations, process improvement, or project coordination—preferably in a fast-paced or customer-facing environment (F&B or retail is a plus).
• Experience in working with cross-functional teams and/or training delivery is an advantage.
• Skills & Tools:
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel or Google Sheets; familiarity with dashboarding tools (e.g., Looker Studio, Power BI) is a plus.
• Excellent communication and coordination skills.
• High attention to detail and ability to manage multiple workstreams.
• Comfort with documentation, SOP writing, and formatting.
• Basic familiarity with root cause analysis frameworks (e.g., 5 Whys, Fishbone Diagram).
• Personal Attributes:
• Proactive, self-motivated, and eager to learn.
• Strong sense of accountability and ownership for results.
• Ability to work effectively both independently and in team settings.
• Flexible, adaptable, and resilient in dynamic environments.