OPS FAMILY SUPPORT WORKER

Requisition No: 867857

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64916980

Pay Plan: Temp

Position Number: 64916980

Salary: $16.23

Posting Closing Date: 01/19/2026

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Open Competitive Job Opportunity

Your Specific Responsibilities:

Come Join DOH-Team Duval! If you are looking to establish an exciting and successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida.

This is entry-level work performing routine tasks under direct supervision with well-defined procedures with few changes required. The job requires a basic knowledge of counseling techniques and social work principles and practices. Incumbents must use skill in applying instructions to accomplish different job functions.

The following Public Health Domains are applicable to this position:

Public Health Competency Domain 1: Analytical/Assessment skills

Public Health Competency Domain 2: Policy development/Program planning skills

Public Health Competency Domain 3: Communication skills

Public Health Competency Domain 4: Cultural Competency skills

Public Health Competency Domain 5: Community Dimensions of Practice skills

Public Health Competency Domain 6: Public Health Sciences skills

Public Health Competency Domain 8: Leadership and Systems Thinking skills

The Family Support Worker provides breastfeeding education and support to Special Supplemental Nutrition Program for Women, Infants and Children (WIC) clients in various locations throughout the county. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Assignment of duty station, hours and days worked may vary as needed. Work is performed under the direct supervision of the Nutritionist in the assigned area in collaboration with the Breastfeeding Coordinator.

Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding-related issues in assigned sites, by telephone, at scheduled intervals determined by the local WIC agency. Provide basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns. Conduct breastfeeding classes and facilitate support groups. Maintain the breastfeeding warmline after hours; triage, give appointments and/or counsel as appropriate.

Document breastfeeding contacts in the FL-Wise system in accordance with department policy. Documentation is accurate, clear, and legible for all contacts made with WIC clients.

Manage caseload of assigned WIC clients and contact clients according to established procedures, maintaining client confidentiality. Coordinate services for clients and makes referrals to appropriate agencies as needed.

Assist the local WIC agency in outreach, promoting breastfeeding through special projects and duties as assigned. Understand WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.

Attend mandatory and scheduled trainings. Adhere to FDOH in Duval County and Division of Nutrition and Chronic Disease Prevention (NCDP) policies and procedures pertaining to client confidentially, and data security. Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities and other reports are submitted to the NCDP Administrative Office. Answer telephones, file and perform travel in relation to above duties and for professional development. A valid unrestricted Florida Driver’s license and reliable transportation are required. Participate in the FDOH in Duval County – Nutrition and Chronic Disease Prevention Disaster

Plan as required. Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to be aware of others' reactions and understanding why they react the way they do. Ability to effectively convey information verbally to others.
• Skill in listening to what other people are saying and asking questions as appropriate. Ability to actively look for ways to help people.
• Ability to identify the nature of problems.
• Skill in multiple approaches when learning or teaching new things.
• Knowledge of how to find information and identifying essential information.
• Communicate effectively with others in writing as indicated by the needs of the audience.
• Skill in assessing how well one is doing when learning or doing something.
• Ability to adjust actions in relation to others' actions.
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders.
• Knowledge of administrative and clerical procedures and systems.

Qualifications:

Minimum:

• Required to have breastfed at least one child and willing to be on-call at night or weekends (up to 9pm to at night and weekends 8am to 9pm.
• Reliable transportation that you are willing to use for work related purposes

Preferred

• WIC participant, have a High School Diploma/ GED.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Duval County

Location may vary

Jacksonville, Florida

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.