Optical Receptionist

Job Overview
Join our dynamic healthcare team as an Optical Receptionist, where your energetic and welcoming presence will set the tone for a positive patient experience. In this vital role, you will serve as the first point of contact for patients and visitors, managing appointments, handling medical records, and supporting the clinical team with essential administrative tasks. Your enthusiasm and attention to detail will help ensure smooth operations within our busy ophthalmology and optometry practice, all while maintaining compliance with HIPAA regulations and fostering a caring environment. This paid position offers an exciting opportunity to develop your skills in medical and optical settings while making a meaningful difference in patients’ lives. Must be bilingual. (English/Spanish)

Responsibilities

• Greet patients and visitors warmly, creating a friendly and professional atmosphere.
• Schedule appointments efficiently using EMR (Electronic Medical Records) systems such as Epic or similar platforms.
• Verify patient insurance information, process payments, and handle retail sales of optical products when applicable.
• Manage patient check-in/check-out procedures, including collecting vital signs and updating medical records accurately.
• Support clinical staff by preparing exam rooms, updating medical histories, and managing medical coding for billing purposes.
• Maintain strict confidentiality of all patient information in compliance with HIPAA regulations.
• Handle incoming calls professionally, answer inquiries about services, and direct calls appropriately.
• Contribute to inventory management of optical supplies and retail products, ensuring stock levels are maintained.

Qualifications

• No optical experience necessary. We will train.
• Background in retail sales or retail management enhances ability to assist customers effectively.
• Excellent organizational skills with attention to detail for managing medical records and billing processes. Join us in delivering exceptional patient care through energetic service and meticulous support!

Pay: $20.00 - $23.00 per hour

Benefits:

• Paid time off
• Vision insurance

Language:

• Spanish (Required)

Ability to Commute:

• Philadelphia, PA 19133 (Preferred)

Work Location: In person