Optical Store Manager/Optometrist

We’re looking for an experienced Store Manager/Optometrist with a valid DHA license, strong commercial skills, and a passion for customer service. You’ll lead daily operations, drive sales, and manage a high-performing team in a flagship retail environment.

Responsibilities:

Operation:

• Lead all pre-opening activities and ensure readiness of the store.
• Manage daily store operations and address operational challenges promptly.
• Ensure store presentation and visual merchandising meet brand standards.
• Coordinate marketing activities, new product launches, and in-store events in collaboration with Head Office.
• Oversee stock levels, inventory management, and supplier coordination.
• Handle all store maintenance and liaise with mall management and service providers.

Performance

• Monitor and drive store KPIs on a daily, weekly, and monthly basis.
• Identify growth opportunities and implement strategies to maximize profitability.
• Produce regular sales and performance reports for senior management.
• Ensure financial accuracy and proper documentation of all store transactions.
• Stay informed on market trends and competitor activity to stay ahead of the curve.

Customer Experience

• Ensure exceptional customer service aligned with brand standards.
• Address escalated customer concerns with professionalism and efficiency.
• Support sales team during peak hours and special events as needed.

Team Leadership

• Communicate company strategy clearly and effectively to the team.
• Lead by example to build a motivated, high-performing workforce.
• Provide onboarding, training, and continuous development for all team members.
• Foster a positive, respectful, and performance-driven work culture.
• Hold weekly team meetings to align goals and share updates.

Requirements

• Minimum 3 years as a store manager in a luxury optical store
• Qualified Optometrist with DHA license
• Background in optical retail is a strong plus.
• Proven leadership with a track record in driving sales and team performance.
• Experience in store pre-openings is a plus.
• Resilient, flexible, and adaptable in a fast-paced environment.
• Fluency in English is required; additional languages (Arabic or European) are an advantage.
• Passionate about fashion, trends, and lifestyle.

Job Type: Full-time

Experience:

• Store Manager/Optometrist: 5 years (Preferred)