Optometric Practice Associate

Cross-Trained Associate (Receptionist / Ophthalmic Technician / Optical Apprentice)

Vision Source

Are you passionate about customer service, a fast learner, and someone who enjoys working with people? Vision Source is looking for a Cross-Trained Associate to help ensure every patient has an exceptional experience — from their first phone call to selecting eyewear and contact lenses.

As part of our team, you will help patients see and look their best while developing valuable skills that can build a long-term career in the optometric field. This role combines front desk coordination, hands-on clinical support for our doctors, and foundational training as an Optical Apprentice, learning frame styling, lens education, and optical measurements.

No optical experience required. We will train the right person who brings strong customer service skills, a positive attitude, and a desire to learn and grow.

Schedule:
4–5 full days per week
Typical hours between 7:50 AM – 5:00 PM

Key Responsibilities

In this cross-trained role, you will rotate between front desk operations, clinical pre-testing support, and optical apprentice training. Success in this position requires strong attention to detail, excellent patient communication, time management, and the ability to multitask while maintaining a high level of patient care and customer service.

Front Desk & Patient Experience

• Answer phones, schedule appointments, and manage patient check-in and check-out
• Verify patient insurance prior to appointments
• Communicate appointment details and reminders to patients
• Provide professional, efficient phone support to patients, vendors, and partners
• Support phone sales and patient inquiries with confidence and urgency

Clinical & Technical Support

• Perform pre-testing and take measurements using medical diagnostic instruments
• Take precise optical measurements using appropriate optical tools
• Maintain pre-testing rooms and medical equipment to cleanliness and operational standards
• Document patient medical history and prepare charts for provider review

Optical Apprentice Training & Support

• Learn frame styling and patient eyewear consultation skills
• Assist with frame selection and lens education under supervision
• Learn lens options including anti-reflective, blue light management, progressives, and occupational lenses
• Support optical order processing and workflow
• Maintain frame boards, displays, and optical inventory organization
• Develop foundational optical knowledge for future career growth in optical sales or certification pathways

Who This Role Is Perfect For

This position is ideal for a self-starter who is motivated, enjoys sales and patient interaction, and wants to grow into a long-term healthcare or optical career.

Basic Qualifications

• High School Diploma or GED
• 1+ year retail or customer service experience preferred
• Comfortable using computers, POS systems, phones, and basic math skills
• Strong communication and relationship-building skills
• Ability to multitask and adapt in a fast-paced environment
• Reliable transportation

Schedule & Travel Requirements

• Availability Monday – Friday between 7:45 AM – 5:30 PM
• Ability to travel between Leavenworth and Wenatchee locations

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person