Oracle CX Consultant -Fusion

About Mantrac Egypt: Mantrac Egypt, a leader in machinery and equipment solutions, is looking for an Oracle Fusion Expert with a strong background in Customer Experience (CX). If you have a proven track record in successful ERP deployments, particularly in CX, and you possess extensive knowledge of Oracle Fusion, we invite you to join our team and contribute to our ongoing success

Responsibilities:

1. Oracle Fusion CX Implementation: Lead and actively participate in the design, configuration, and deployment of the Oracle Fusion CX modules. Candidate must have worked on at least 3 of the following modules: Oracle Fusion Sales Enterprise, Oracle Eloqua for Marketing, Oracle Fusion Service Enterprise, Oracle Field Service, Oracle CPQ Cloud.
2. Requirements Analysis: Collaborate with key stakeholders to gather and analyze business requirements, ensuring the CX solution aligns with the company's needs.
3. Solution Development: Design, customize, and develop CX solutions within Oracle Fusion to meet business requirements.
4. System Integration: Integrate the CX module with other ERP components and external systems as required, ensuring seamless coordination between CX and other ERP components.
5. Testing and Quality Assurance: Develop and execute comprehensive test plans to ensure the CX system operates efficiently, meeting quality and performance standards.
6. User Training: Provide training and guidance to end-users and stakeholders, ensuring they can effectively utilize the CX system.
7. Documentation: Create and maintain detailed documentation for configurations, customizations, and system processes.
8. Support and Maintenance: Offer ongoing support and resolve system issues, providing timely solutions and updates as needed.
9. ERP Deployment: Utilize your extensive experience in Oracle Fusion CX by actively participating in the deployment of ERP systems.
10. Continuous Improvement: Stay informed about industry trends and Oracle Fusion updates and recommend improvements to optimize the CX modules.
11. Business Partnership – the role holder will be working with the Sales, Sales Effectiveness, Service Team as a partner.

Qualifications:

1. A bachelor's degree in a related field, such as Business, or Information Technology.
2. A minimum of 7 years of hands-on experience with Oracle Fusion's CX modules, with a strong emphasis on at least 3 of the following modules: Oracle Fusion Sales Enterprise, Oracle Eloqua for Marketing, Oracle Fusion Service Enterprise, Oracle Field Service, Oracle CPQ Cloud.
3. Working on the following modules is a plus: Oracle Subscription Management, Oracle Enterprise Contracts, and Oracle Digital Customer Service.
4. Proven experience in successfully deploying at least two ERP systems, with a focus on CX.
5. In-depth knowledge of CX concepts, processes, best practices.
6. Proficiency in Oracle Fusion applications, including customization and configuration.
7. Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
8. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
9. Detail-oriented, organized, and capable of managing multiple tasks and projects simultaneously.
10. Strong project management skills, with the ability to meet deadlines.
11. Oracle certifications in Fusion CX is a plus.