Oracle Fusion CX

An Oracle Fusion CX professional is responsible for implementing, configuring, customizing, and supporting Oracle Cloud Customer Experience solutions to help organizations improve customer engagement, streamline CRM processes, and deliver personalized experiences across sales, service, marketing, and commerce.

Key Responsibilities

Requirements & Solution Design

Lead discovery workshops and capture business requirements from stakeholders.

Translate functional needs into Oracle CX solution designs and detailed configuration plans.

Map business processes and identify opportunities to optimize customer journeys using CX Cloud modules (Sales, Service, Marketing, CPQ).

Implementation & Configuration

Configure and customize Oracle Fusion Cloud CX modules (Sales Cloud, Service Cloud, Marketing Cloud, Commerce/CPQ, CDM).

Use tools/features such as Redwood UI, scripting (Groovy, JavaScript), APIs (REST/SOAP), Visual Builder, and DCS where applicable.

Support data quality and deduplication, especially in Customer Data Management (CDM).

Testing & Deployment

Perform and coordinate system testing, regression testing, and user acceptance testing (UAT).

Support go-live planning, cut-over, deployment, and post-production stabilization.

Integration & Support

Troubleshoot inbound/outbound integrations, APIs, and file flows; coordinate with integration partners when needed.

Resolve issues, provide corrective actions, and handle ongoing application support / service requests.

Reporting & Optimization

Monitor solution performance and campaign metrics (in Marketing Cloud roles).

Recommend process improvements and enhancements based on data insights and business feedback.

Documentation & Knowledge Sharing

Maintain project documentation, configuration guides, FAQs, SOPs, and other assets to support users and future changes.

Stakeholder Engagement

Communicate with clients and cross-functional IT/technical teams.

Provide training and guidance to end users and junior team members as needed.

Core Skills & Qualifications

Education & Experience

Bachelor’s degree in IT, Computer Science, Business, or a related field.

Typically 5 + years experience with Oracle CX applications or related CRM implementation experience.

Technical & Functional Skills

Hands-on experience with Oracle Fusion Cloud CX modules (Sales, Service, Marketing, Commerce/CPQ, CDM).

Familiarity with REST/SOAP APIs, scripting (JavaScript, Groovy), UI tools (Redwood, Visual Builder).

Strong analytical, problem-solving, and troubleshooting skills.

please check Oracle Fusion CX JD

Budget

Full time :350000

part Time:200000

Job Type: Full-time

Work Location: Remote