Oracle Fusion CX Consultant

Job Description

Job Description:

Customer Implementation & Configuration:

• Lead the implementation and configuration of Oracle Fusion Sales Cloud, focusing on Sales Force Automation, Sales Performance Management, and Customer Data Management.

• Customize Oracle CPQ to meet business requirements for configuring products, managing pricing strategies, and generating accurate quotes.

• Develop functional specifications for custom reports, integrations, and data conversions within Sales Cloud and CPQ.

System Maintenance & Support:

• Provide ongoing technical and functional support for Oracle Fusion Sales Cloud and CPQ, troubleshooting and resolving issues promptly to minimize disruption to sales operations.

• Manage system upgrades, and new feature implementations, ensuring minimal impact on sales teams and processes.

• Perform regular system audits and data validations to ensure the accuracy of customer data, pricing information, and sales performance metrics.

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Do

1.Develop architectural solutions for the new deals/ major change requests in existing deals

• Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable.
• Provide solutioning of RFP’s received from clients and ensure overall design assurance
• Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives
• Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture
• Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
• Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions
• Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
• Evaluate and recommend solutions to integrate with overall technology ecosystem
• Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution
• Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail
• Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
• Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
• Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture
• Tracks industry and application trends and relates these to planning current and future IT needs

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• Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation
• Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture
• Identifies implementation risks and potential impacts

2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks

• Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
• Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
• Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards
• Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects
• Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
• Recommend tools for reuse, automation for improved productivity and reduced cycle times
• Leads the development and maintenance of enterprise framework and related artefacts
• Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
• Ensures architecture principles and standards are consistently applied to all the projects
• Ensure optimal Client Engagement
  • Support pre-sales team while presenting the entire solution design and its principles to the client
  • Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
  • Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor

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3.Competency Building and Branding

• Ensure completion of necessary trainings and certifications
• Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
• Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
• Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
• Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
• Mentor developers, designers and Junior architects in the project for their further career development and enhancement
• Contribute to the architecture practice by conducting selection interviews etc

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4.Team Management

• Resourcing

  • Anticipating new talent requirements as per the market/ industry trends or client requirements
  • Hire adequate and right resources for the team
• Talent Management
  • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure their career progression within the organization
  • Manage team attrition
  • Drive diversity in leadership positions
• Performance Management
  • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  • Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team