Oracle Health Revenue Cycle Incident Analyst

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

As the Revenue Cycle Incident Analyst, you will the client support a large Electronic Health Records (EHR) implementation initiative. In this role, you will be a key problem-solver and investigator for all business and financial operations within the Oracle Health (Cerner) Millennium EHR. You will be responsible for the day-to-day analysis of system incidents related to the revenue cycle, performing data-driven root cause analysis to identify trends and underlying issues.

As the Revenue Cycle Incident Analyst, you will:

• Collaborate closely with technical teams to explain the business impact of issues and with functional end-users to communicate resolutions and workflow changes

• Leverage your problem solving ability to analyze complex data and translate technical findings in to actionable business insights

• Triage and investigate all incidents related to the revenue cycle solutions, including Patient Accounting, Charge Services, Registration, and Scheduling

• Perform data-driven root cause analysis to identify trends, systemic issues, and the underlying cause of recurring problems

• Develop clear, concise recommendations for resolution to be provided to technical and application build teams

• Collaborate with technical teams to ensure a clear understanding of the business requirements for a proposed fix

• Develop and execute functional test scenarios to validate that system fixes have resolved the reported issue without causing unintended downstream consequences

• Track the progress of incidents from initial report through final resolution and closeout, ensuring timely burndown

• Create reports and dashboards to summarize incident trends, root causes, and resolution times for leadership

Requirements:

• A minimum of 3-5 years of experience in a relevant role such as application support analyst, revenue cycle analyst, or business intelligence analyst within a healthcare setting.

• Oracle Health/Cerner Expertise: Direct, hands-on experience with the Oracle Health (Cerner) Millennium platform, with a focus on revenue cycle solutions like Patient Accounting, Charge Services, Registration, or Scheduling. Domain Expertise: Demonstrated expertise in revenue cycle workflows (claims, billing, denials, charge capture).

• Must possess strong analytical, troubleshooting, and problem-solving skills.

• Communication: Excellent verbal and written communication skills, with the ability to clearly document technical issues and explain resolutions to a non-technical audience.

• Bachelor’s degree, Master’s preferred for senior or technical leadership roles

• Ability to analyze complex issues and support decision making

• Strong communication and collaboration skills with the ability to work effectively in dynamic, cross-functional environments

• Experience with documentation and structured reporting as well as familiarity with productivity and tracking tools

• Experience working within the DoD, Veteran’s Health Administration (VHA) or Military Hospital System (MHS) a plus

• Must be a United States Citizen

• Candidates must comply with applicable client requirements, such as immunization and occupational health mandates

• Willingness to travel to client sites 25% of the time and perform remote work as needed

Position Level

Consultant

Country

United States of America