Order and Complaint Management Specialist

Your Responsibilities

You think it is time for something different? Then you are at the right place! You will be working in an exciting, international environment and contributing personally to the company’s success. Expect exciting projects and versatile tasks, such as

/Creating the orders coming from customers, following up the backorders of customers and informing the Planning & Purchasing Department.

/Providing exceptional service for customers concerning spare part orders and deliveries by responding efficiently, accurately, and courteously on necessary customer transactions through inbound calls, and email correspondence.

/Handling customer claims processing

/Communicating regularly with internal customers, having periodic meetings with relevant departments and gathering feedbacks about current applications and determining necessary improvements to make

/Initiating and implementing new strategies to improve customer service and responsiveness, determining current operations, and generating strategies to further improve the portfolio

/Seeking opportunities to increase value by process improvements & optimization proactively, Supporting the development of reports and presentations for meetings , KPI tracking

Your Profile

/University degree preferably in business administration or Industrial engineering

/Fluent English is a must both verbal and written

/Ability to use problem solving technics, being able to work collaboratively with other departments

/Excellent command of MS Office Programs and SAP knowledge

/Preferably experienced in customer and order process

/Effective time management and planning, rational decision-making, negotiating and influencing skills, analytical work style

Your Benefits

/ Flexible working hours schemes and diverse career opportunities

/ Individual development programs and international perspectives

/ Modern healthcare service