Order Entry Specialist

Job Summary:

Receive, import, and process orders submitted by customers via the H&S Wholesale portal. Invoice orders pulled by warehouse staff and then prepare invoices for delivery drivers. Enter a variety of data onto multiple spreadsheets. Greet guests as needed. May be required to complete other duties as assigned.

Responsibilities and Duties:

• Customer Service: Work directly with customers, assisting with placing their orders. Being friendly and understanding their needs is crucial to the job
• Set-up and assist customers with ordering on company portal
• Complete fields such as name, address, account number, item number, price, and any sales or promotions
• Process order and distribute invoices/credits
• Follow up on missing items/mis-picked items
• Handle complaints about unfulfilled orders
• Interact with all levels of management

Education and Work Experience:

• High school diploma or GED equivalent preferred
• Previous experience in order entry, data entry, or a similar administrative role is preferred.
• Hands-on experience in operating spreadsheets
• Proficiency in English and in all MS Office programs - emphasis in Excel - advance/ intermediate levels
• Customer service orientated
• Experience with Dynamics BC 365 (preferred)

Skills:

• Proficient computer skills, including data entry and working with order management systems.
• Time Management: Speed is of the essence. Being able to manage how much time is spent on a project is important
• Strong attention to detail and accuracy in data entry.
• Proficient in ten key
• Ability to read, write, speak, and understand English fluently.

• Strong communication and interpersonal skills
• Must be costumer service oriented.
• Ability to meet or exceed the company’s attendance and punctuality standards.
• Ability to evaluate objectively, fairly, and consistently.
• Ability to understand and follow direction given.
• Ability to work with minimal supervision.
• Use miscellaneous office equipment (e.g. calculators, typewriters, computers, FAX, machines, copiers, etc.)

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the incumbent is regularly required to talk or hear.
• The employee frequently is required to use hands, fingers, handle or feel objects, tools and controls.
• The employee is occasionally required to stand; walk; reach, push, pull, lift, squat and bend for periodically.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

The above describe the physical and visual activities that are commonly associated with the performance of the essential functions of this job. “Commonly associated” is not intended to mean always or only. Reasonable accommodation will be provided as required by law to enable otherwise qualified employees with a known disability to perform the essential functions of the job.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.