Order Entry Clerk

JELBUILD is seeking a detail-oriented and organized Remote Order Entry Clerk to join our growing team. This position plays an essential role in ensuring customer orders are entered accurately, processed efficiently, and completed on schedule. You will work closely with customers, sales representatives, project coordinators, and internal departments to maintain accurate order records while delivering exceptional customer service.

This is an excellent opportunity for someone who enjoys administrative work, data accuracy, and supporting business operations in a fast-paced remote environment.

Key Responsibilities

Order Processing

• Enter customer orders accurately into the company's order management system.
• Review orders for completeness and verify pricing, quantities, product specifications, and customer information.
• Process order modifications, cancellations, and updates as needed.
• Ensure all orders comply with company policies and procedures.

Customer Support

• Respond to customer inquiries regarding order status, product availability, shipping, and delivery schedules.
• Communicate professionally with customers via email, phone, and online communication platforms.
• Coordinate with internal departments to resolve order discrepancies.

Data Management

• Maintain accurate customer and order records.
• Update customer accounts and order information within the company's CRM and ERP systems.
• Generate reports and assist with data verification and quality control.

Administrative Support

• Assist the Sales and Operations teams with order documentation.
• Maintain organized electronic records and files.
• Support special administrative projects as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in order entry, data entry, administrative support, or customer service.
• Excellent attention to detail and accuracy.
• Strong keyboarding and data entry skills (minimum 45 WPM preferred).
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently in a remote environment.

Preferred

• Experience using ERP or CRM systems (SAP, Oracle, NetSuite, Salesforce, or similar).
• Previous experience in the construction, manufacturing, or building materials industry.
• Knowledge of inventory management and order processing procedures.
• Experience working remotely.

Hourly Pay: $19.00 – $30.00 per hour, based on experience and qualifications.

Additional Benefits

• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Leave & Holidays
• Flexible Work Schedule
• Ongoing Training & Professional Development
• Performance-Based Bonuses
• Career Growth Opportunities
• Employee Assistance Program (EAP)