Order Entry Specialist

Who we Are:

Turning Point Brands, Inc. (NYSE: TPB) is a leading manufacturer, marketer, and distributor of branded consumer products with active ingredients. We sell a wide range of products exclusively to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer preferences. Our three focus segments are led by our core, proprietary brands including Zig-Zag® (rolling papers and wraps), Stoker’s® (looseleaf chew and moist snuff) along with our distribution platforms in NewGen. Our products are sold in over 215,000 retail outlets in North America and through our e-commerce platforms. Our businesses generate solid cash flow which we use to finance acquisitions, increase brand support, expand our distribution infrastructure, and strengthen our capital position.

Let’s Build Great Experiences Together!

As a team of ambitious individuals, we strive to be the best at what we do. We have an entrepreneurial and creative approach to get the job done. Do you have a great attitude about life? Are you a great communicator with the ability to learn? Do you have tenacity, grit and are unafraid to fail? If you answered yes to these questions, we want you on our team!

About the job

The Order Entry Specialist provides quality customer service to direct accounts by processing orders and providing support and resolution to internal and external customers. This position is responsible for maintaining a positive working relationship with customers. No travel is required. This position has no management responsibilities and reports to the Manager, Order Entry. The normal shift is 40 hours per week in the office with periodic extended hours as needed. This position may be assigned other duties as determined by the Supervisor.

Essential Functions

• Processes orders via telephone, fax, EDI, and/or e-mail; provides information, support and resolution to both internal and external customers.
• Places outbound calls to direct and indirect customers.
• Responds and resolves customer complaints and/or concerns regarding tracking shipments and processing product returns.
• Processes saleable and non-saleable returns, credit payment requests and other documentation to assist the sales team and customers accordingly.

Minimum Qualifications

• High school diploma or general education degree.
• Computer literate with keyboarding skills and intermediate skills in Windows, Word, and Excel and the ability to learn Microsoft web-based applications required.
• Ability to work through difficult situations and respond promptly to customer needs.
• Strong interpersonal skills, including the ability to resolve conflict and maintain confidentiality.
• Good oral and written communication.
• General awareness knowledge of the ISO9001 Quality Management System requirements, company Quality Policy and your contributions to the effectiveness of the QMS.
• Responsible for being knowledgeable of and acting in strict accordance with the requirements of all relevant laws, regulations, and Company policies, including, among other areas, Food and Drug Administration regulations.

Preferred Qualifications

Three (3) to five (5) years of experience in customer service and/or a call center environment preferred

Let’s talk money and perks!

Turning Point Brands offer a competitive salary and annual benefits.

• 12 Paid Holidays
• PTO (Paid Time Off)
• 401K with company match
• Medical, Dental, Vision Insurance
• Short Term Disability Insurance
• Basic Life Insurance
• Tuition Assistance
• DailyPay

Turning Point Brands is an equal opportunity employer. We hire qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected classes.

BE AWARE OF FRAUD: When applying for a job at Turning Point Brands (TPB) you will be contacted via correspondence through our official job portal with a clrco.com e-mail address; direct phone call from a member of the TPB team; or direct e-mail with a tpbi.com e-mail address. TPB does not request payments for interviews or at any other point during the hiring process. TPB will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.