Order Fulfillment Specialist

Job Purpose

The Order Fulfilment Specialist oversees and coordinates end-to-end order management, customer service, and inventory activities across mills and distribution centers. This role ensures accurate order processing, efficient logistics coordination, and strong customer relationships while supporting cross-functional teams such as supply chain, manufacturing, marketing, and account management.

We’d love to meet you if...
… you’re energized by big challenges and creating a plan to meet the challenge
… you enjoy working with others to deliver great work
… you’re innovative and looking for a values-driven, positive culture and environment

In this position you will have the opportunity to:

• Develop and maintain strong relationships with customers through frequent contact and effective issue resolution.
• Prepare, enter, update, and modify sales orders with a high degree of accuracy.
• Respond to and resolve customer concerns, complaints, and inquiries related to orders, shipping, invoicing, and product information.
• Prepare and track invoices, purchase orders, rebates and other accounting/customer service forms.
• Prepare reports for business transactions.
• Collaborate with supply chain, logistics, manufacturing, and marketing teams to ensure alignment of business goals
• Perform all duties in accordance with environmental and safety rules and regulations.
• Provide high-quality customer service through phone, email, and internal systems.
• Perform other duties as necessary.

What do I need to be successful?

Knowledge, Skills and Abilities

• Knowledge of basic accounting and bookkeeping methods.
• Knowledge of effective phone sales techniques.
• Thorough knowledge of LP products.
• Knowledge of inventory management.
• Knowledge of shipping and transportation methods and rates.
• Excellent phone and customer service skills.
• Strong written and oral communication skills.
• Strong analytical, mathematical, and problem‑solving skills.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Familiarity with Tableau, Power BI, Salesforce and SAP preferred.
• Ability to operate a computer and supporting software.
• Ability to work independently while collaborating effectively within a team.

Experience

• 1 - 2 years’ demonstrated sales or customer service experience.
• Experience with forest products or manufacturing industry desirable.
• Or any equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position.

Education

• Bachelor’s degree in supply chain, Business Administration, Data Analytics, or a related field preferred

Work Environment

• Hybrid role with work occurring both onsite and remote as needed.
• Must be able to collaborate with teams across multiple business functions and locations.