Order Fulfilment Executive

WORKSPACE is looking for a passionate and dedicated back office “Order fulfilment Executive”

Job Description

• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• Taking or cancelling orders, and obtaining details of customer complaints
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Process orders, applications, and forms
• Render administrative support to other customer care team members when the need arises, or as instructed
• Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
• Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
• Establish and monitor the standards for customer service in the company.
• Identify tasks critical to keeping customer satisfaction levels in check
• Select, hire, and train new team members
• Network with various departments and groups that are involved in customer support, orders, and processing
• Ensure maximized productivity and minimized costs
• Encourage and motivate team members for continuance of quality service delivery

Requirements and Qualifications

• High school diploma or graduate in any discipline required
• Customer service experience preferred
• Excellent communication skills, both verbal and written
• Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
• Motivated, energetic, driven work ethic
• Time management skills

Job Types: Full-time, New-Grad, Permanent

Pay: From AED4,000.00 per month