Order Management and Logistics Specialist

Beko Global is hiring Order Management, Logistics and Documentation Specialist

Key Responsibilities

• Manage the complete order lifecycle from order entry to final delivery
• Coordinate closely with internal teams (Production, Planning, Sales) to ensure timely and accurate order fulfillment
• Prepare, review, and follow up on export documentation in compliance with international trade regulations
• Work with freight forwarders, shipping lines, and customs authorities to ensure smooth shipment execution
• Manage invoicing, payment follow-up, and Letter of Credit (L/C) processes
• Maintain timely and professional communication with customers regarding order and shipment status
• Ensure data accuracy and process integrity within SAP
• Monitor logistics and order data to identify risks, inefficiencies, and improvement opportunities
• Support continuous improvement initiatives and contribute to high customer satisfaction

Qualifications & Skills

• Bachelor’s degree in Engineering, Business Administration, Economics, MIS, or International Trade
• Minimum 3 years of experience in order management, logistics, or export operations
• Strong hands-on experience with SAP (SD/MM knowledge is a plus)
• Solid experience in export documentation, customs procedures, and working with freight forwarders and shipping lines
• Good knowledge of Letter of Credit (L/C) processes, invoicing, and payment management
• Advanced skills in Microsoft Excel and other MS Office applications
• Strong analytical skills with high attention to detail
• Excellent communication and customer service skills
• Ability to multitask, work under pressure, and meet deadlines
• Very good command of English (written and spoken)
• Prior experience in the home appliances industry is an advantage
• Knowledge of local export/import regulations and customs processes in Egypt is preferred