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Order Management Coordinator
“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state-of-the-art technology to our customers worldwide.
As the regional headquaters for the Middle East and Africa region, our team at Krones Middle East Africa (based in Dubai, UAE) plays a crucial role in managing operations and supporting our various centres throughout the region. With a strong and diverse team of over 50 employees we are driving regional excellence and collaboration. This way we ensure the highest level of productivity and quality on a permanent basis.
Interested? Then join our team because: we can achieve more together!
- Manage end‑to‑end spare parts order processing with a high level of accuracy and timely execution in SAP and related systems
- Proactively communicate order status to customers, acting as the primary point of contact for all order‑related inquiries and ensuring transparent, timely updates throughout the entire process
- Collaborate closely with the supply chain team and local warehouse team to ensure smooth order fulfilment and on‑time deliveries and prioritize urgent orders
- Coordinate with the headquarters in Germany regarding parts availability, lead times, documentation accuracy, and instructions for partial or complete deliveries
- Identify potential delays, risks, or discrepancies early and implement corrective actions to avoid process disruptions
- Manage and process customer reclamations related to spare parts, working with internal stakeholders to ensure fast and effective resolution
- Play a key coordinating role in overhaul projects by ensuring all required parts are available onsite on time, and therefore working closely with the Project Managers
- Drive cross‑functional coordination and fast‑tracking of orders related to customer breakdowns, ensuring the quickest delivery possible to minimize downtime
- Continuously optimize order management processes to enhance efficiency and customer satisfaction
- 3-5 years’ experience in a similar or customer service role
- Strong problem-solving abilities and effective time‑management skills
- High attention to detail and strong analytical thinking
- Excellent communication skills and a customer-centric mindset
- Ability to work collaboratively across different cultures and teams
- Advance proficiency in MS Office and in SAP (ERP and B1)
- French language skills
Have we sparked your interest? Then send us your application! You can expect exciting challenges that provide real impetus, in a team that motivates and supports you at the same time – and framework conditions that are not only attractive but also adapt to your life.
To get us talking quickly, simply send us your application via our online form – it takes less than 5 minutes!
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