Order Management Coordinator

We are looking for a detail-oriented and proactive Order Management Coordinator to support our fast-growing business with major U.S. retail accounts (e.g., Walmart, Walgreens, Family Dollar).

This role focuses on order management, supply chain coordination, and communication with internal teams and retail partners.

Key Responsibilities

• Manage and track purchase orders (POs) from major retail accounts
• Coordinate with Client, freight forwarders, and warehouses to ensure on-time delivery
• Monitor order status including production, in-transit, and delivery timelines
• Work with internal teams to update MABD / DNSB / shipping schedules
• Assist in resolving issues related to:
• Routing
• Labeling (SSCC, pallet labels, etc.)
• Delivery delays
• Communicate with retail partners’ systems such as:
• Supplier portals (e.g., Supplier One, Retail Link, etc.)
• Maintain accurate records of orders, shipments, and inventory
• Support logistics planning and help prevent stock-outs or delays
• Prepare reports for management (order status, shipment updates, etc.)

Qualifications

• Bachelor’s degree preferred
• 1–2 years of experience in:
• Order management / sales support / supply chain / logistics
• Strong attention to detail and organizational skills
• Ability to handle multiple tasks and deadlines

Preferred Experience

• Experience working with major U.S. retailers (e.g., Walmart, Walgreens, Family Dollar)
• Familiar with:
• PO lifecycle (from order creation to delivery)
• Retail compliance requirements
• Experience with EDI / supplier portals is a plus
• Knowledge of:
• Shipping terms (FOB, Collect, etc.)
• Routing and scheduling processes

Skills

• Strong communication skills (English required; Chinese is a plus)
• Proficient in Microsoft Excel (data tracking, basic analysis)
• Problem-solving mindset and ability to work under pressure
• Team player with a proactive attitude

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: Hybrid remote in Irvine, CA 92614