Order Management Executive

Location: Islamabad, Pakistan
Employment Type: Full-time
Timings: 6pm - 2am (Night shift)

About Nysonian
Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.

Our Fast-Growing Portfolio Includes:

• NOBL Travel — redefining modern travel with design, durability, and performance
• FLO Pilates — bringing Pilates into homes and wardrobes globally

With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.

Core Values: Winners' Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership

About the Role
This role will sit within the Order Management & Aftersales team, focusing on the day-to-day processing, accuracy, and resolution of all customer orders. We are seeking a detail-oriented and proactive Executive – Order Management to join the Operations team. This role is responsible for the precise execution of the daily order flow across our D2C brands, ensuring all transactions are accurately captured, validated, and processed for the warehouse. The Executive will be the front-line specialist for order validation, exception handling, and ensuring seamless data integrity between the customer-facing front-end and the backend OMS/ERP systems.

What You Will Do

• Manage end-to-end order processing across all brand platforms, ensuring timely, accurate order entry and fulfillment readiness.
  
• Validate order details, including pricing, promotions, shipping information, and inventory allocation to maintain data accuracy and operational compliance.
  
• Oversee inventory allocation, backorders, and pre-orders, ensuring proactive coordination and communication of order status exceptions.
  
• Serve as the primary administrator of the Order Management System (OMS), maintaining accurate order records, fulfillment updates, and system integrity.
  
• Monitor, identify, and escalate system or data discrepancies, partnering with Technology teams to resolve order and inventory synchronization issues.
  
• Act as the central liaison between Customer Support, Warehouse, and Logistics teams, ensuring efficient resolution of order-related inquiries, modifications, and exceptions.
  
• Generate operational reporting and coordinate order prioritization, holds, and batch releases to optimize fulfillment performance and meet carrier and service-level requirements.

Who You Are

• Bachelor's degree or equivalent experience in Business, Logistics, or Supply Chain.
• 1–3 years of experience in an e-commerce, D2C, or retail operations role, specifically with hands-on experience in Order Processing/Management.
• Proficiency with Order Management Systems (OMS), Shopify, and CRM software.
• High proficiency in Microsoft Excel for data analysis and reporting.
• Exceptional attention to detail and organizational skills.
Strong analytical and problem-solving abilities to triage and resolve order exceptions quickly.

Why You'll Love Working at Nysonian:

• Competitive base salary.
• Collaborate with high-performing teams across fast-growing global brands.
• Meaningful opportunities for growth, ownership, and impact.
• A culture built on accountability, transparency, and execution.

Our Commitment:
Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are provided for applicants with disabilities.