Order Management Lead

The Order Management Lead serves as a critical liaison between customers, suppliers, and internal departments, overseeing the complete lifecycle of manufacturing and repair & maintenance orders for specialized oil and gas equipment. This role combines technical expertise with customer service excellence to ensure timely delivery, accurate pricing, and optimal customer satisfaction in a fast-paced industrial environment.

• Process and manage high-volume domestic and international intercompany orders from receipt through completion, maintaining accountability for meeting all customer specifications
• Develop and implement efficient order tracking systems to monitor progress and identify potential bottlenecks
• Provide responsive communication to customers regarding order status, delivery timelines, and technical specifications
• Coordinate with Planning and Procurement teams to establish and communicate accurate lead times to customers
• Proactively identify potential order issues and implement corrective actions to prevent delays
• Manage customer returns, order modifications, and cancellations with minimal disruption to operations
• Participate in 24/7 on-call rotation to address urgent customer needs and emergency situations
• Develop comprehensive cost models that accurately capture material, labor, and overhead expenses
• Obtain competitive pricing from suppliers and analyze historical internal order data to inform accurate estimates
• Create and manage detailed customer quotations with clear pricing structures and delivery terms
• Maintain and update the intercompany price book to ensure consistency across operations
• Identify and implement cost-reduction opportunities without compromising quality or delivery timelines
• Guide staff in cost estimation methodologies and pricing strategies to ensure profitable sales
• Serve as the primary liaison between customers and internal departments including Engineering, Manufacturing, Planning, Procurement, and Shipping
• Coordinate technical assistance for specialized customer requirements
• Work closely with sales and customer service teams to resolve order discrepancies and address customer concerns
• Facilitate effective communication between departments to ensure seamless order fulfillment
• Update and maintain accurate order information in the company's ERP system

• 3-5+ years of experience in shipping, logistics, customer service, or supply chain management within manufacturing, oil and gas, or similar industrial environments
• Bachelor's degree in Engineering, Manufacturing Business, Supply Chain Management, Finance, or related field, OR equivalent combination of education and experience
• Demonstrated expertise in creating accurate cost models and developing complex reports from multiple data sources
• Strong understanding of manufacturing processes, materials, and technologies specific to oil and gas equipment
• Proficiency in budgeting, cost control methods, and cost estimation techniques
• Advanced knowledge of order management systems and Microsoft Office applications (Word, Excel, Outlook)
• Exceptional organizational skills with proven ability to manage multiple high-priority tasks simultaneously
• Superior verbal and written communication skills for effective interaction with customers and cross-functional teams
• Thorough understanding of procurement and supply chain techniques
• Ability to work both independently and collaboratively in a team environment
• Adaptability to changing priorities in a fast-paced industrial setting
• Proficiency with SAP, Microsoft Dynamics 365, or other ERP/CRM software systems
• Experience with international shipping and logistics
• Knowledge of oil and gas industry standards and specifications
• Previous experience in a customer-facing role within industrial manufacturing

• Travel: This position may require domestic and potentially international travel of up to 10%
• On-Call Requirements: Must participate in weekly 24/7 on-call rotation to address urgent customer needs
• Work Environment: Primarily office-based with occasional visits to manufacturing floor, warehouse, or shipping areas