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Order Management Senior Associate

Overview:
The Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, leverages automation tools, and contributes to operational efficiency through attention to detail and data-driven practices, including ad-hoc and business need and Market conditions.
Responsibilities:
  • Process and validate customer orders accurately and on time.

  • Monitor order flow and resolve discrepancies promptly.

  • Collaborate with cross-functional teams to ensure smooth order fulfillment.

  • Utilize order management systems and automation tools to maintain efficiency.

  • Support continuous improvement initiatives to enhance accuracy and speed.

  • Provide timely updates and communicate effectively with internal stakeholders.

Qualifications:
  • Excellent spoken and written English language knowledge
  • University degree
  • Previous exposure to similar role is a plus
  • Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
  • Excellent attention to detail with data entry and order processing experience.
  • Proficient in IT technology with good knowledge of Microsoft Office Excel.
  • Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
  • Excellent communication skills.
  • Systematic, disciplined and analytical approach to problem solving.
  • Demonstrate ability to work against daily deadlines with the ability to plan and prioritize own workload.
  • Displays responsible and ethical behavior towards customers, suppliers and others in the organization.
Overview (Secondary Language):
  • 0 years of experience in order management or related operations.

  • Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis).

  • Proficiency in Microsoft Office; Power BI experience preferred.

  • Familiarity with ERP systems (SAP preferred).

  • Strong communication skills and a proactive approach to problem-solving.

  • English language proficiency is preferred.

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