Order Management Specialist

Knauf stands for opportunity . We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Customer Service Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.

We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone's contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.

Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in Cairo Office as Order Management Specialist.

Can you say ‘yes’?

Do you treat your colleagues with respect?

Do you always have the customer in mind?

Do you act with future generations in mind?

Do you like to seek out opportunities to grow and develop?

Do you have a proven track record of delivering results?

The Order Processing Specialist is responsible for managing and coordinating customer orders from receipt to delivery, ensuring accuracy, efficiency, and excellent customer service. This role involves close collaboration with internal teams such as Sales, Logistics, and Finance, as well as external stakeholders, to ensure timely and accurate order fulfillment.

What You’ll Be Doing

• Process customer orders in the ERP system (e.g., SAP) with accuracy and efficiency.
• Verify order details, including pricing, quantities, and delivery schedules.
• Monitor order status and proactively address any issues or delays.
• Serve as the primary point of contact for customers regarding order inquiries, changes, and updates.
• Provide timely and professional responses to customer requests.
• Work closely with the Sales team to ensure alignment on customer requirements.
• Collaborate with the Logistics team to arrange shipments and track deliveries.
• Identify opportunities to streamline order processing workflows.
• Participate in cross-functional projects to enhance operational efficiency.
  
  

What We’d Love For You To Have

We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you don't already have, we'd love to speak to you. If you have experience in the following areas – this is an added advantage:

• Education: Bachelor’s degree in business administration, or a related field (preferred).
• Experience: 1-3 years of experience in order processing, customer service, or a related role.
• Proficiency in SAP and Microsoft Office Suite.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving mindset.
  
  

We’ll Provide

• A competitive salary
• Benefits
  
  

What happens next?

We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within 30 working days.

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Founded in 1932, Knauf is one of the world’s leading manufacturers of construction materials for interior design, building insulation, and design ceilings.

Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.

Headquartered in Dubai, United Arab Emirates, MEASA's reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.

In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.

Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions — we’re shaping a future we can all be proud of.