Order Management Specialist

Job Summary

At TCL, we're driven by a commitment to innovation in consumer technology, empowering millions worldwide to "Inspire Greatness" with our award-winning range of premium home entertainment, audio, mobile, and home comfort solutions, all thoughtfully designed to deliver cutting-edge experiences and meaningful enjoyment. If you're thinking about taking your career to the next level with a job at TCL, we'd love to find out what makes you amazing, too.

We are currently looking for an energetic and self-motivated versatile Order Management Specialist who is looking to work for a winning team. The right hire will be responsible for processing customer orders, high volume data entry and verifying purchase order terms. This individual must also provide feedback to the proper functional areas within the company on issues such as orders, back orders, shipment specifications, cost/quotes, special pricing and other essential ordering matters.

Duties may include but are not limited to:

• Responsible for working with sales to monitor, audit, and process orders
• Monitor, assign and track open orders through the sales cycle and notify sales team
• Responsible for order entry, price confirmation
• Communicate, interact and collaborate with sales and other functions via email and/or phone
• Work with Supply Chain to receive updates on orders and monitor their status to prevent obstacles and expedite solutions for shipment of all sales orders.
• Work closely with Billing to ensure all shipments that have delivered are billed prior to month end closing.
• Notify sales and update customer relationship database with tracking numbers to validate physical and virtual shipments.
• Responsible for working with IT on new customer set up
• Creating and managing a process for price changes and new SKUs for all customer accounts

Qualification/Requirements:

• Computer Skills - Good working knowledge of windows operating systems and Microsoft Office Suite and computer basics
• Must have strong data entry skills
• Must be able to manage high volume workload
• Provide high quality administrative support and ability to multi-task
• A proven track record in order management or customer service
• Ability to work independently and as part of a team, require sound judgment in resolving issues or making recommendations, and be proactive with a strong attention to detail
• Must have an internal drive for customer service; provide an elevated level of service for internal and external customers and excellent written/oral communication skills
• Must be able to communicate clearly and effectively with confidence at all levels of the organization
• Must possess detail orientation, solid execution capabilities, and the ability to effectively manage multiple tasks and deadlines with appropriate priorities
• Work effectively and collaboratively across departments and functions
• Problem solving skills needed for successful execution of position

Working Conditions:

• This is an on-site position in Irvine, CA.
• Typical office environment with occasional travel.
• Potential for on-call duties and after-hours support.

Cognitive and Physical Demands:

• Daily/majority of the day: sitting, computer work, keyboarding, typing, wrist flexing/extension, and other repetitive movements.
• Daily/consistent: use of professional judgment in alignment with company values and policies.
• Frequently: learning new software applications and recalling important processes.
• Occasionally: kneeling, standing, reaching, twisting, grasping, and lifting (up to 20 pounds).

Job Type: 6-month contract
Salary Range: $45,000 - $55,000 per year