Order Management Specialist

Overview:

A large CPG organization is seeking an Order Management Specialist to manage EDI and manual orders across North America. This role ensures accurate order processing, timely shipping, and alignment with sales, 3PL partners, and internal teams. Ideal candidates are detail-oriented, strong in SAP, and comfortable in a fast-paced environment.

Key Responsibilities:

• Process and review all incoming EDI and manual orders
• Release orders based on sales confirmation
• Coordinate shipping cadence for product launches
• Act as primary contact for U.S./Canada 3PL teams
• Resolve IDOCs, pricing issues, and blocked/incomplete orders
• Communicate with buyers on PO extensions and ship windows
• Support SAP order maintenance and manual order uploads
• Provide routing details and commercial invoices
• Assist with customer returns

Required Skills:

• Bachelor’s in Business Administration, Supply Chain, or related field
• 2–3+ years in order management or supply chain (CPG/FMCG preferred)
• Strong SAP experience (order entry + IDOC resolution)
• Advanced Excel (pivots, vlookups)
• Strong problem-solving and multitasking skills
• Detail-oriented and customer-focused

Plusses:

• Experience with 3PLs
• High-volume order processing
• Exposure to ecommerce order flows
• Knowledge of customs documentation