Order Management Specialist II

About Twin City Foods, Inc

Twin City Foods is a leading Frozen Vegetable Producer committed to delivering high-quality, nutritious, and sustainably sourced frozen vegetables to consumers worldwide. With a focus on innovation, quality assurance, and environmental responsibility, we have established ourselves as a key player in the frozen food industry. As we continue to grow, we are seeking an Order Management Specialist II.

What We’re Looking For:

We are seeking an Order Management Specialist II that will interface with customers, brokers and internal functions (Sales, Traffic, IT, and other departments) to facilitate customer orders from entry, to shipping and invoicing. This role will support Sales Directors in directly representing Twin City Foods to its customers with the focus primarily on U.S. Export.

Knowledge, Skill and Experience Required:

• 3- 5 years of experience in customer service-related position, working knowledge of Microsoft Word and Excel. Prior experience working with Infor or other ERP system preferred.

• Knowledge and understanding of Ocean export.

• High School Diploma or equivalent. Two years college preferred.

• Interpersonal skills are key to this position in representing the company to customers.

• Treats people with respect; Inspires the trust of others; Works with integrity and ethically.

• Manages competing demands; Changes approach or method to best fit the situation. Responds promptly to requests for service and assistance. Understands business implications of decisions.

• Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks correctly and on time or notifies appropriate person with an alternate plan.

• Is consistently at work and on time; Ensures work responsibilities are covered when absent.

• Seeks increased responsibilities; Asks for and offers help when needed.

• Generates suggestions for improving work; Develops innovative approaches and ideas.

• Ability to interact and work effectively with employees at all levels of the organization, as well as external contacts.

• A proven history of the ability to work in a confidential and professional manner in all aspects of the required job responsibilities of this position.

• Must be adept in MS Excel and Word as well as having a working knowledge of company systems.

• Able to professionally communicate verbally and in writing.

Essential Physical Abilities:

The following essential functions may be performed with or without reasonable accommodation:

• Ability to sit at an office desk with sufficient vision and physical dexterity to use PC desk top system for up to eight hours.

• Ability to use standard functions of office equipment (PC, calculator, fax, printer, scanner, copier, smart phone, etc.).

• Ability to use and handle paper files and reports, weighing up to 20 pounds, for use in day-to-day job functions, analysis and problem solving.

Essential Duties and Responsibilities:

• Set up new and maintain existing customer database accounts and price lists.

• Create sales orders that are received by telephone, email, fax, and EDI systems. Verify pricing on the orders. Determine availability and location of product.

• Communicate and coordinate with customer product shortages, other issues, or changes.

• Communicate with Traffic Department about changes regarding delivery dates.

• Refer customer grievances regarding product quality to the designated departments for investigation and resolution.

• Create invoices and send them to the customer either electronically or by mail.

• Create or gather/verify additional documentation if customer requires.

• Assist Sales Directors as needed with information, reports, and customer contact.

• Track contract and shipment balances.

• Fill in for or assist other Order Management Team Members as needed.

• Negotiate and track container contracts with Ocean Freight lines.

• Track ocean carrier cut off dates for maintaining system promise date fields.

• Identify location of approved product and inform carriers (Back up to Logistics).

• Secure transportation to port and maintain communication regarding above – (Back up to Logistics).

• Track facility production schedules and inform carriers of availability.

• Obtain bookings with container lines corresponding to customer order requests.

• Collect and provide all necessary information regarding the ocean freight documentation for the customer.

• Perform other duties as assigned.

*Selected employee will be required to pass a background check, pre-employment drug screen and E-Verify*

Benefits of an Order Management Specialist II

• Competitive Wages, Range $60,000-$70,000 per year

• Non-Exempt Position

• Excellent Benefit Package

o Medical, Dental and Vision Insurance.

o Flexible Spending Account

o Life, AD&D and LTD Insurance.

o Paid Holidays-10 paid holidays per year.

o Paid Time Off-20 days per year, prorated based on month hired.

o 401K Retirement Plan.

Work Location: On Site at our Stanwood Location.

Twin City Foods, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. For more information about our commitment to equal employment opportunity, please see this government poster: “Know Your Rights: Workplace Discrimination is Illegal.”

If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at (509-962-9806) or email at recruitment@tcfi.com.